Frequently Asked Questions
Visiting the USS Arizona Memorial
For questions related to December 7, 2017:
Reservations are not available for Dec. 7, 2017. Instead, we will have walk-in tickets only, available on a first-come, first-served basis starting at 6:00 AM. Programs will run from 11:00 AM to 3:00 PM every 15 minutes, except for 12:15 and 12:30.
What is the USS Arizona Memorial?
Designed by Honolulu architect Alfred Preis, the USS Arizona Memorial was built in 1962 on top of (but not touching) the sunken Battleship USS Arizona. The Arizona was bombed on December 7, 1941, about 15 minutes into the Japanese attack on Pearl Harbor, killing 1,177 sailors and Marines on board. Today she rests where she fell, just off the coast of Ford Island.
How do I get to the USS Arizona Memorial?
Programs to the USS Arizona Memorial start at the Pearl Harbor Visitor Center. If you have a GPS, look for Pearl Harbor Historic Sites, 1 Arizona Memorial Place, Honolulu, HI, 96818. For more detailed directions, please see our direction page.
What does a visit to the memorial include?
The USS Arizona Memorial program includes the following:
All together, the USS Arizona Memorial program lasts for 1 hour and 15 minutes.
How much does it cost?
The USS Arizona Memorial Program is free. However, you will need a timed ticket.
How can I visit the USS Arizona Memorial?
The only way to access the memorial is by boat. The US Navy operates boats out to the memorial, and the National Park Service issues free tickets. Visitors can plan to visit the memorial in one of two ways:
How do I get a walk-in ticket?
You can get tickets at the Pearl Harbor Visitor Center ticket desk during our open hours.
Your entire party must be present to get tickets.
We have an average of 4,000 visitors per day. The tickets we hand out daily are often enough for walk-in visitors. The rest of the tickets have been reserved by individuals, schools, tour companies, military units, or other groups.
During our busiest seasons (Christmas break, spring break, and summertime), we usually run out of tickets at some point in the day, and long lines are common. However, if you are here early or make reservations ahead of time, it's still possible to get tickets.
Please note: You can only pick up same-day walk-in tickets. For example, you cannot pick up walk-in tickets for January 20th on January 19th.
How do I make a reservation to visit the memorial?
Separate from the 1,300 walk-in tickets handed out every day, there are additional tickets available to reserve through www.recreation.gov. Reserve ticket availability starts at 11:00 AM. There are NO early morning tickets available to reserve, as those tickets are kept for walk-in visitors.
You will pay a non-refundable $1.50 convenience fee per reserved ticket. This is not a fee for your free USS Arizona Memorial program ticket; it is a convenience fee to make your reservation online.
There is a reservation limit of 12 tickets per person per day.
What about other websites that offer reservations for Pearl Harbor, such as Groupon?
If you make a reservation for Pearl Harbor and/or the USS Arizona Memorial through any website other than recreation.gov, you are likely reserving through a tour company. That includes websites that refer to themselves as the "visitor bureau" for Pearl Harbor or say they offer "official" tours. These tour companies operate independently of the Pearl Harbor Visitor Center or the National Park Service.
How do I make reservations for a school field trip or military unit?
Please email email@example.com for instructions on making a reservation for military units. To plan a school field trip, please see our Field Trip FAQ page.
What if I have a question about my reservation?
At the visitor center, we do not manage reservations made through www.recreation.gov. If you have any questions about your reservation, please contact the www.recreation.gov support team. You can reach them online or by phone at 1-888-448-1474.
How early do I need to pick up reserved tickets?
We suggest that visitors arrive an hour before their ticket time in order to pick up their tickets, see the harbor area, and tour our two museums before their program.
At a minimum, please be here five to ten minutes before your program to make sure you can enter the theater. If you are not here by your program time and we are out of walk-in tickets, your seats may be given away to visitors on standby.
What if I arrive without reservations and all the tickets are gone for the day?
During our busy seasons (Christmas break, spring break, and summertime), this happens often to guests who arrive later in the day.
What else do I need to know about my free ticket?
Your free ticket does not include the USS Arizona Memorial Narrated Tour or access to any other Pearl Harbor Historic Sites. You can purchase these at the visitor center. These destinations never sell out and are always available.
What is the USS Arizona Memorial Narrated Tour?
The National Park Service's USS Arizona Memorial Narrated Tour is not required for the USS Arizona Memorial program, but offers more in-depth information about the attack, as well as oral histories from Pearl Harbor Survivors. This self-guided narrated tour covers the "Path of Attack" Tour along the shoreline, in our two museums, and at the memorial.
It is available in the following languages:
The narrated tour can be purchased for $7.50 per headset. It will take about two and a half hours to complete the narrated tour along with the free program out to the memorial.
The boats to the memorial have been cancelled. Can I get a refund?
Here at the monument, the National Park Service works with the US Navy to conduct programs to the memorial. If winds reach 25 mph, the navy may suspend or cancel boats to the memorial, or they may decide to take visitors "by" the memorial but not let them disembark. These decisions are made for safety reasons by the navy, not the park service.
The National Park Service does not issue refunds for USS Arizona Memorial tickets, because tickets to the memorial are free. For tickets reserved through recreation.gov, there is a non-refundable convenience fee of $1.50 per ticket to make the reservation. Visitors who purchase the USS Arizona Memorial Narrated Tour have the option of being reimbursed for the cost of each headset. Please call recreation.gov support, let them know your ticket day and time, and request a refund.
For purchases of the Passport to Pearl Harbor through recreation.gov, refunds are not authorized, because the Passport pays for access to all our partner sites, which will remain open even if the boats to the USS Arizona Memorial are shut down. The USS Arizona Memorial tickets that come with the Passport are always free.
If my program is cancelled, can I use my tickets on another day?
If your program is cancelled and you want to come back to visit the memorial, you will need to secure tickets for another day. We recommend going online to reserve tickets through www.recreation.gov, or getting new walk-in tickets by coming to the monument on another day.
Are children allowed to go to the memorial?
Yes. There is no age limit for the memorial. However, strollers must be left by the theater entrance and cannot be brought to the memorial.
Are there restrooms at the memorial?
There are no public restrooms on the USS Arizona Memorial. There are restrooms throughout the visitor center, so be sure to use them before your trip to the memorial!
Are wheelchairs available?
No, we do not have wheelchairs available at the visitor center, except for emergencies. However, the museums, theaters, pathways, boats, and memorial are all wheelchair accessible.
Walking the distance between facilities can be challenging for visitors with mobility issues, but there are several benches throughout the visitor center to facilitate rest opportunities.
How about food and drink?
No food or drinks are allowed in the theater or at the memorial, except for clear water.
Food and drink is allowed in the rest of the visitor center. We have a small snack shop on site where you can buy sandwiches, snacks, and drinks. The USS Bowfin Submarine and Museum has a small concession area with hotdogs, nachos and soup. On Ford Island, the Battleship Missouri has a lunch wagon, and the Pacific Aviation Museum has a sit-down cafe. There are also many restaurants a short drive from the visitor center.
The Pearl Harbor Visitor Center
Last updated: December 1, 2017