Visitor Use Management

several vehicles line a paved roadway through a valley as animals dot the landscape
Annual visitation has increased close to 40% since 2008, leading to traffic jams like this one in Hayden Valley.

NPS / Jacob W. Frank

Yellowstone provides a place where people can glimpse primitive America. A place where humans share an open landscape with thousands of wild animals, including bison, bears, elk, and wolves. A place where a volcano’s hidden power rises up in colorful hot springs, mudpots, and geysers. A place where people can see all of these things with relative ease thanks to a road system that connects five entrances with many popular destinations.

And more and more people want to experience it.

Graph showing increasing visitation and flat staffing.

Since 2008, annual visitation to Yellowstone has increased close to 40%, causing overflowing parking lots, a rise in traffic jams, roadside soil erosion and vegetation trampling, and unsanitary conditions around busy bathrooms. Half of this increase in visitation occurred in just two years (2014-2016), coupled by an even greater rise in motor vehicle accidents (+90%), ambulance use (+60%), and search and rescue efforts (+130%) over the same time period. Meanwhile, staffing levels and funding have remained flat over the last 10 years (see graph).

The National Park Service mission requires us to provide people the opportunity to enjoy Yellowstone without allowing that enjoyment to damage or diminish the very things they came to see. Many visitors want a park with fewer people and less traffic, but they don’t necessarily want limits on visitation or the use of private cars in the park.The challenges posed by high levels of summer visitation and changing visitor use patterns are comprehensive, complex, and affect not only Yellowstone visitors and employees, but gateway communities, surrounding public lands, and other national and regional stakeholders. Difficult decisions lie ahead, and we’ll need your help to find compromises that balance the protection of resources with a shared desire to experience the world’s first national park. As we move forward in our efforts, we’ll be reaching out to the public, our partners, and nearby communities to get involved. We want to listen to all ideas about managing Yellowstone’s visitation.

Preparing for the Future

Yellowstone has not begun a formal planning process for visitor use management. The park has been working to understand the impacts of increasing visitation on: 1) park resources, 2) staffing, operations, and infrastructure, 3) the visitor experience, and 4) gateway communities and partners. We’re focusing our efforts in the near term on how we can improve our own operations to protect resources and provide a better visitor experience in key congested areas. If visitation continues to rise, future management strategies could include (but aren’t limited to): operational and staffing changes; communication and traffic management systems; shuttle systems or other transportation alternatives; and reservations or timed-entry systems at specific sites where demand exceeds capacity.

Below are details about past and current work that will help the park gather the data it needs to address visitation challenges and inform future management strategies.

Upcoming Work

Pilot Projects

The park continues to test a range of pilot projects around the park, such as altering traffic, parking, and visitor flow configurations and adding staff to highly congested areas to improve resource protection, safety, operations, and the visitor experience.

Past Work


Visitor Use Studies

In the summer of 2016, Yellowstone commissioned a survey of summer visitors in the park. With this survey, we sought to better understand who’s coming to Yellowstone, how they plan their trips, what they come to see, their perceptions of the park (including attitudes about access and transportation), and their level of satisfaction with park services and facilities.

Data was collected between August 4-14, 2016, using both in-person interviews and mail-back surveys of randomly selected people at all park entrances.

Key Findings

  • The majority of visitor groups (91%) included two or more people.
  • Most groups (87%) had only visited the park once in the last 12 months.
  • Most groups (66%) spent one or more days in the park.
  • U.S. visitors comprised 83% of total visitation during the study period.
  • International visitors comprised 17% of total visitation during the study period, including many from Europe (49% of international), China (34% of international), and Canada (10% of international).
  • Groups indicated viewing natural scenery (96%), viewing wildlife (83%), viewing geysers and other thermal features (78%), experiencing a wild place (72%), and hearing the sounds of nature/quiet (52%) as their most important reasons for visiting Yellowstone.
  • Over half of visitors surveyed think that there are too many people in the park.
  • Two thirds of visitors surveyed think that parking is a problem, and over half think that the amount of roadway traffic and congestion are problems.
  • Most visitors would like to see these challenges addressed through voluntary public transit and expansion of parking options (actions that don't limit use of private vehicles).


All documents prepared by Resource Systems Group (RSG), Inc.

In 2017, the park began an on-going monitoring project in partnership with Oregon State University and the Youth Conservation Corp (YCC) to better understand visitor volumes and behaviors at high-use attraction sites. YCC Crews monitored numbers and density of people, how they use the area, and instances of resource impacts. This monitoring occurred at Norris Geyser Basin, Lower Geyser Basin, Midway Geyser Basin, and the Fairy Falls trail to the Grand Prismatic Overlook. Past locations have also included Canyon (Artist Point), Old Faithful, and Artists' Paintpots.


In 2018, researchers conducted a study on behalf of the National Park Service to explore how people experience and move through the park in real-time and how their experiences vary across the season (May-September). Surveys were conducted in person at various attraction sites and via digital tablets distributed to a random sample of park visitors. Researchers set up “geofences” around various areas in the park that triggered a survey on the digital tablet as the visitor passed through that location. Surveys were conducted May 19-26, June 9-16, July 7-14, August 18-25, and September 15-22 in 2018.

Key Findings

  • Visitors to Yellowstone almost always rated their trip good to excellent.
  • Respondents were more likely to experience a greater sense of crowding, traffic congestion, and parking availability at Midway Geyser Basin and Fairy Falls.
  • Of the more popular attraction sites in the park, respondents rated Old Faithful and Canyon Village the least problematic, likely due to sufficient infrastructure to support a high volume of visitors.
  • Visitor experience and frustration ratings appear to have little to no significant correlation with GPS-based average speeds across road segments in the park. Respondents are generally not frustrated, have high experience ratings, and do not perceive major problems on roadways.
  • First-time visitors and were less critical of issues at specific sites compared to repeat visitors.
  • The more days respondents spent in the park on their trip, the more likely they were to provide less favorable evaluations of visitor behavior.


Employees worked with University of Montana students to examine how humans and animals interact with one another at wildlife jams along park roads.

Two graduate students from the NPS Business Plan Internship program worked with the park to study the relationship between increasing visitation, human safety, and impacts on employees and operations in the Resource and Visitor Protection Division.

Employees monitored the creation and expansion of social trails, which are unwanted and unofficial trails made by visitors that damage soil and plants.


Transportation Studies

To better understand the vehicular capacity of the park, researchers collected data during summer 2016 to analyze traffic and parking conditions. In particular, we wanted to:

  1. Document how people move through the park.
  2. Evaluate conditions at key intersections, roads, parking areas, and entrances.
  3. Analyze congestion problems at several key locations.
  4. Understand the vehicular capacity of the park.
  5. Provide recommendations for next steps.

Data was collected over a three-day period from August 14-16, 2016, using a variety of traffic counters, video recorders, and direct observation by members of the study team. This data was coupled with year-round gate and traffic counter data collected by the NPS to inform the results of this study.


The study examined the routes traveled by visitors between each of the park’s five entrances. They most commonly traveled routes included:

  1. Trips entering and exiting through the West Entrance that included a stop at Old Faithful.
  2. Trips between the West and South entrances that included a stop at Old Faithful.


In heavily used corridors like the West Entrance, mid-summer traffic volume is roughly 30% higher than roads and parking lots can comfortably and safely handle. During July, vehicles travel in tight groups following closely behind one another nearly 60% to 80% of the time. Traffic volumes repeatedly approached levels where road performance begins to decrease rapidly with additional vehicle volume.


During much of the summer, demand for parking exceeds capacity from late morning through late afternoon at the park’s most heavily visited attractions, especially the geyser basins and overlooks at the Grand Canyon of the Yellowstone.


Vehicular demand for roads and parking in Yellowstone is expected to exceed capacity between 2021 and 2023.


Prepared by Otak, in association with Fehr & Peers Transportation Consultants

To better understand vehicle flow, parking, and intersection conditions in the corridor between the West Entrance and Old Faithful, the park commissioned a second phase of the 2016 Transportation and Vehicle Mobility Study. This phase also analyzed the relationship between vehicle numbers in the park and parking lot capacities, and assessed how often Madison Junction and other intersections are over capacity. The study simulated three hypothetical mitigation strategies:

  • Scenario 1: A roundabout and Hi-T configuration at Madison Junction.
  • Scenario 2: Distributed traffic demand – what happens when traffic volume is capped at the maximum capacity that Madison Junction can handle, and the remaining visitors are distributed to earlier or later hours?
  • Scenario 3: Managed corridor – what happens when access to Grand Loop Road between Madison Junction and West Thumb is limited based on maximum parking capacity in the corridor lots?

Key Findings

  • The total number of vehicles entering the park before geyser basin parking lots reach capacity is about 9,300 vehicles.
  • Madison Junction is over capacity for 13% of the day during 5% of season but is projected to be over capacity 73% of time during the day for 49% of season by 2025.
  • Each scenario has tradeoffs and unintended consequences and no one strategy will solve all problems.
  • A roundabout improves Madison Junction more than a Hi-T, but without other management methods, other intersections and parking lots worsen.
  • While distributing demand was expected to have a “smoothing” effect, it had a negative effect on other intersections because it increased the number of vehicles already in the park.
  • Managing the volume on the Madison to West Thumb corridor improved the level of service at all intersections except Madison Junction.
  • Managing the volume on the Madison to West Thumb corridor and a roundabout at Madison Junction improves queue length at all parking areas except at Biscuit Basin.
  • Managing the corridor and parking does not fix all problems but does alleviate a portion of the congestion on the corridor.


Prepared by Otak, in association with Fehr & Peers Transportation Consultants

The National Park Service launched a pilot in Yellowstone during summer 2021 to test low-speed, automated vehicle shuttle technology within the Canyon Village campground, visitor services, and adjoining visitor lodging area. Coordinated with NPS Planning, Facilities and Lands Directorate and DOT, the purpose of this pilot was to test emerging automated vehicle technology in the national park context. The data from this pilot will help guide long-term management decisions regarding transportation in national parks.

Questions & Answers

  • How and why was Beep, Inc. selected to operate the pilot?
    In June 2020, the NPS put out a request for quotes to industry for operating AV shuttles in Yellowstone during summer 2021. Following a virtual industry day and 45-day window for vendor responses, the NPS, working alongside the Department of Transportation, selected Beep, Inc., who met all the requirements in the project scope.
  • Why did the National Park Service select Yellowstone to pilot automated vehicle shuttle technologies?
    In 2019, Yellowstone was the sixth-most visited national park in the United States with over 4 million visits. Due to its remoteness and popularity, the NPS selected Yellowstone to explore opportunities to advance our goals related to emerging mobility and better plan for the future of transportation.
  • How did the park work to ensure visitor safety throughout the duration of the pilot?
    There were several weeks of testing onsite prior to the launch, which could have led to necessary adjustments as applicable to ensure safety. A robust plan was used to train all parkwide first responders on operations that could arise during the pilot. Beep Inc. was required to regularly report all data tied to ridership, departure times, route performance, and battery performance to the NPS. Similarly, they were required to report any crashes or near crashes immediately to our law enforcement officers as well as the U.S. Department of Transportation’s National Highway Traffic Safety Administration. Before any work began, Beep Inc. ensured they had insurance to operate a motor vehicle in the state of Wyoming covering each vehicle and its operator. Insurance was required at all times during the life of the contract.
  • How was this project funded and why?
    The NPS is part of the Federal Lands Transportation Program working in partnership with the Federal Highway Administration (FHWA) to deliver transportation improvements across the U.S. Recently, the FHWA developed innovation and research opportunities to fund projects within federal lands, like Yellowstone. Part of that funding was used for this project to support the contract and to support technical aspects needed on the project from start to finish.
  • How will we measure and communicate success?
    A successful pilot needs to ensure that safety comes first. We will be able to measure and mitigate this in real time as we actively monitor all shuttle activity and environmental conditions. A primary goal of this project is to understand how this technology operates in parks, so we will be collecting data throughout the pilot about ridership, speeds, stop times, attendant overrides, and much more. We also want to be transparent and provide information to visitors to help them understand how to use the shuttles and give them opportunities to provide feedback on their experience. We’ll use that feedback to inform next steps and overall considerations of emerging transportation technologies. Lastly, we will be looking at the limitations and opportunities that exist to inform future policy and regulatory needs. Once the pilot is complete, and we can gather all the data, we’ll be able to address this more holistically.
  • If the pilot is successful, what are the next steps?
    This pilot will be used to help inform considerations for emerging technologies like this throughout the park system and give us a better sense of what’s needed. If successful, we may consider using this technology in the future as we examine how alternative transit systems can be used in Yellowstone to improve visitor access and experience.

Press Kit

To view and download photos and videos of the automated shuttle pilot in Yellowstone, visit our Flickr.

Yellowstone partnered with the Regional Alternative Transportation Program, the NPS Denver Service Center, and the DOT Volpe Center to look at potential system locations, routes, stops, fleet requirements, business models, ridership, and costs of local shuttles possibly originating at Old Faithful and Canyon Village. This study included qualitative impacts to visitor experience, safety, park operations, resources, and stakeholders. The park will use the outcome of the study to inform whether piloting a local transit service in Yellowstone is feasible.



More Information

several visitors listening to a park ranger give a program
Delivering a World-Class EXPERIENCE

Learn how Yellowstone is providing a high-quality visitor experience for millions who visit yearly while ensuring resources are protected.

two park rangers walking with bison seen in the background

Learn about the current natural and cultural resource issues that Yellowstone is managing for this and future generations.

Last updated: December 14, 2023

Park footer

Contact Info

Mailing Address:

PO Box 168
Yellowstone National Park, WY 82190-0168



Contact Us