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Recent Visitor Survey Shows 98% Satisfaction Rate
A recent survey of visitors to Yosemite National Park showed a 98% satisfaction rate with park facilities, services, and recreational opportunities. Park visitors completed the survey in August 2013 in conjunction with the University of Idaho, Park Studies Unit for the National Park Service. Two hundred twenty five visitors responded to the written survey at locations throughout Yosemite National Park.
“A high visitor satisfaction rate is something we can all celebrate,” stated Don Neubacher, Yosemite Superintendent. “Yosemite employees and partners strive to provide exceptional service to the four million people who enjoy the park each year.”
The survey solicited visitor opinion on three categories of service: park facilities, visitor services, and recreational opportunities. Visitors were asked to rate specific services like visitor centers, restrooms, ranger programs, outdoor recreation opportunities, and hiking trails and roads. Rating ranged from “very good” to “very poor.”
Over the past several years, Yosemite National Park has conducted several other visitor surveys, including surveys on visitor use and demographics (2005 and 2008), impacts of visitor spending on local economies (2009), and visitor satisfaction (2012). All of these studies, including the most recent one, are available at http://psu.uidaho.edu/c5/vsp/vsp-reports/ or at https://www.nps.gov/yose/naturescience/visitor-use.htm.