Ensuring High Quality Visitor Services

IMPORTANT NEWS: 


Public Health Information for Park Partners

Click above to access the latest public health information related to concession management during the COVID-19 pandemic.

Expectations for Maritime Fleets

We received an inquiry about the National Park Service's expectation for the maritime fleets managed by our concessioners. This inquiry was unrelated to a specific pending solicitation; however, because the National Park Service has pending and future solicitations for concession contracts requiring such fleets, we are sharing the response we provided. We stated:

The National Park Service develops requirements based on several factors at individual locations, rather than a national standard, always guided by the policy of the National Park Service Concessions Management Improvement Act of 1998 (P.L. 105-391) to conserve and preserve park resources and provide high quality necessary and appropriate visitor services. Offerors have presented a variety of innovative technologies to achieve these policy goals for past solicitations for ferry and other services to achieve these policy goals. It would be inappropriate for us to discuss with any one potential offeror, the particulars of an upcoming solicitation. For the Statue of Liberty and Ellis Island passenger ferry services, the National Park Service will conduct further planning and analysis of the ferry operations and intends to release a new solicitation in 2022.


Other News

Concessioners fill a vital role with helping the National Park Service (NPS) carry out its mission. Private companies work with the NPS to offer services to park visitors that parks do not provide directly. By welcoming the private sector as a partner in park operations, the NPS broadens the economic base of the region and the communities surrounding parks. With other NPS divisions, the Commercial Services Program administers nearly 500 concession contracts that, in total, gross over $1 billion annually. NPS concessioners employ more than 25,000 people in a variety of jobs during peak seasons, providing services ranging from food and lodging, to whitewater rafting adventures and motor coach tours. Visit the Commercial Services Program's news feed to get the latest news.

Here is information to get you started if you want to be a NPS concessioner and tools to help the authorized concessioner:

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Prospectuses

View current open opportunities

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Standards and Evaluations

Helpful information on annual overall ratings, service standards and evaluations.

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Authorized Concessioners

Find concessioners by park or service

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Annual Financial Reporting

Learn all you need to know about submitting annual financial reports

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GreenLine News Updates

Read articles about environmental issues and sound environmental management practices

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Laws, Regulations and Policy

Find laws, regulations and policy by topic

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Commercial Use Authorizations

Understand why you might need a commercial use authorization instead of concession contract.

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Leasing

The National Park Service provides for leasing of historic as well as non-historic properties in park areas.

Last updated: June 4, 2021