Standards and Evaluations

Previously, visitor service standards and periodic evaluation forms tended to be general, subjective, missing key components or had criteria that no longer met current hospitality expectations. The revised standards are more current, complete and objective.

Implementation of Updated Service Standards and New Periodic Evaluations (PDF 211 KB)

Annual Overall Ratings

Annual Overall Ratings Quick Guide (PDF 367 KB)
Annual Overall Rating Workbook User Guide (PDF 192 KB)

The following are available upon request:
Implementation of Updated Program Standards and New Annual Overall Rating
Annual Overall Rating Evaluation Workbook

Program Standards and Evaluation

Asset Management Program Standards and Evaluation (PDF 269 KB)
Environmental Management Program Standards (PDF 313 KB)
Risk Management Program Standards (PDF 324 KB)
Public Health Program Standards (PDF 75 KB)
Program Chat on SERA Standards, Periodic Evaluations and Annual Overall Ratings - Presentation (PDF 867 KB)

The following are available upon request:
Program Chat on SERA Standards - Audio File
Program Chat on SERA Standards, Periodic Evaluations and Annual Overall Ratings - Audio File

Service Standards

• Automobile Service (PDF 247 KB)
• Boat Rentals (PDF 262 KB)
• Campgrounds (PDF 284 KB)
• Cruise Ships (PDF 205 KB)
• Employee Dining Rooms (PDF 244 KB)
• Employee Housing (PDF 248 KB)
• Fishing (PDF 250 KB)
• Golf Course (PDF 292 KB)
• Guided Air Tour (PDF 257 KB)
• Guided Land Tour (PDF 279 KB)
• Guide Water Airboat (PDF 280 KB)
• Guided Water Float (PDF 275 KB)
• Guided Water Tour (PDF 290 KB)
• Horse and Mule (PDF 213 KB)
• Houseboat Rentals (PDF 297 KB)
• Hunting (PDF 236 KB)
• Kennel (PDF 228 KB)
• Marinas (PDF 306 KB)
• Medical Clinics (PDF 248 KB)
• Mountaineering (PDF 235 KB)
• Parking Facilities (PDF 188 KB)
• Public Laundry (PDF 221 KB)
• Public Showers (PDF 213 KB)
• Retail (PDF 201 KB)
• Recreational Equipment Rentals (PDF 415 KB)
• Skating Rinks (PDF 242 KB)
• Ski (PDF 189 KB)
• Snorkel and Scuba (PDF 277 KB)
• Swimming Pool (PDF 232 KB)
• Tennis Court (PDF 254 KB)
• Thermal Water Facilities (PDF 254 KB)
• Water Ferry Transportation (PDF 284 KB)
• WiFi Standards (PDF 91 KB)

Food and Beverage Classifications (PDF 199 KB)

• Backcountry (PDF 103 KB)
• Bars and Cocktail Lounge (PDF 250 KB)
• Family Casual (PDF 261 KB)
• Fast Casual (PDF 256 KB)
• Fine Dining (PDF 261 KB)
• Healthy Food Standards (PDF 110 KB)
• Quick Service (PDF 254 KB)
• Rustic Casual Service (PDF 225 KB)
• Temporary (PDF 224 KB)
• Upscale Casual (PDF 261 KB)

Lodging Classifications (PDF 188 KB)

• Basic (PDF 285 KB)
• Hostels (PDF 260 KB)
• Midscale (PDF 298 KB)
• Rustic (PDF 264 KB)
• Upscale (PDF 311 KB)

Vessel Classifications (PDF 186 KB)