Standards and Evaluations

Previously, visitor service standards and periodic evaluation forms tended to be general, subjective, missing key components or had criteria that no longer met current hospitality expectations. The revised standards are more current, complete and objective.

Implementation of Updated Service Standards and New Periodic Evaluations (PDF 211 KB)

Food and Beverage Classifications (PDF 199 KB) Lodging Classifications (PDF 188 KB) Vessel Classifications (PDF 186 KB)

Last updated: April 2, 2024