Accessibility

COVID-19 Protocols for the Ride to the Top


Bi-State Development, which operates the tram, requires face coverings for all Gateway Arch tram riders, ages 2 and up. The Centers for Disease Control and Prevention’s (CDC) current order requires that face coverings be worn on public transportation conveyances. *

  • * There is a narrow exception to the mask mandate that includes a person with a disability who cannot wear or safely wear a mask, because of the disability as defined by the Americans with Disabilities Act. To request a reasonable accommodation on the Tram Ride to the Top, contact the ADA Coordinator at (314) 982-1525 for information about the process to seek an exemption. Requests must be processed in advance. Please submit your request 72 hours in advance when at all possible. (Update 6-14-2021)
  • Face coverings must fully cover the guest’s mouth and nose, should be secured under the chin, and fit snugly against the sides of the face.
  • Face coverings must be worn for the duration of the tram experience (45-60 minutes).
  • Plastic face shields may be worn, but a properly fitting face covering must also be worn underneath.
  • Guests may bring their own face coverings or face coverings and face shields are available for purchase in The Arch Store.
  • Social distancing is not possible at all times of the tram experience, therefore tram guests unable to wear face coverings are encouraged to visit at a later date.

These policies are in place for the safety of our guests and employees. Those not in compliance will not be permitted to take the Tram Ride to the Top at this time. We appreciate your full cooperation.

For the health and safety of others, please choose another time to visit if:

  • You are experiencing COVID-like symptoms such as a dry cough, fever, difficulty breathing, and/or loss of taste or smell.
  • You had close contact with someone with suspected or confirmed COVID-19 in the last 14 days.
  • You are self-isolating or self-quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19.
 

Visit Responsibly

We are all in this together.
Open amenities: Visitor Center, Museum, Arch Store, Arch Cafe
Tram Ride to the Top and Tucker Theatre
Please help keep the park open:
  • Maintain 6 feet of distance from other visitors
  • Avoid crowded areas of the park
  • Stay home if you feel sick
Park rangers remain on duty. Normal park rules apply.
 


Please note: Visitors now enter the Arch through the west entrance, which faces Fourth Street and the Old Courthouse. The Gateway Arch legs are now exit only.

 

The National Park Service and its partners welcome all visitors and make many efforts to accommodate people with disabilities in the Old Courthouse, the Gateway Arch complex, and on the park grounds. The park has accessible exhibits and programs and offers various assistive devices. The museum exhibits and media in the six galleries at the Gateway Arch will have multiple accessiblity features for physical and programmatic accessibilty including: tactile exhibits, audio description and computer simulations that are visitor directed through a touchpad.

We do not offer access for wheelchairs, scooters, or strollers to the top levels of the Gateway Arch or the Old Courthouse.

Gateway Arch

The top of the Gateway Arch is not wheelchair accessible. To reach it and return, you must manage a minimum of 96 steps, which are separated by 6 flights of stairs. Please be aware you may need to stand for 30-60 minutes or longer, especially during the busy summer season. There is no seating or restrooms at the top of the Arch. In the new museum there is a representation of the keystone piece of the Gateway Arch which replicates the experience as much as possible for visitors who cannot make the trip to the top, including a live stream feed of view from the top.

Other than the trams to the top, the Gateway Arch complex and surrounding grounds are fully accessible. The lobby, the Museum, theater, and museum store are all accessible.
Assistive listening devices are available for use in the theater. Please request devices at the Information Desk in the lobby.
Please call ahead to confirm availability for assistive listening devices and request devices at the Information Desk in the lobby.
Sign language interpretation for live programs is available with one week advanced notice. Please call 314-655-1614.

Old Courthouse (Currently closed for renovations)

There are accessible ramps at the Broadway and 4th Street entrances to the building


Most of the first floor of the Old Courthouse is accessible to wheelchairs, but the upper floors of the Old Courthouse are reachable only by climbing stairs.

Steps above the first floor:

Between first and second floor 33 steps
Between second and third floor 22 steps
Between third floor and the balcony 22 steps

The floor level changes in the upper floors, and single steps separate these different levels.

There are accessible ramps at the Broadway and 4th Street entrances to the building


Access Pass
If you are a U.S. citizen and have a permanent disability, you may obtain a free Access Pass at the Gateway Arch Information Desk or at the Old Courthouse Museum Shop. The passport allows free admission to federal areas which charge an entrance fees and provides reductions for other types of user fees.

Service animals (as defined by the US Departmentment of Justice) are permitted at the Gateway Arch
Service dogs are welcome at the park.

The Levee and Leonor K. Sullivan Boulevard
There are around 65 steps in the Grand Staircase between the Arch Grounds and Lenore K. Sullivan Boulevard, which borders on the levee. There are two ramps providing access from Lenore K. Sullivan Boulevard to the Gateway Arch grounds. There are no designated accessible parking spaces on the levee.

For further information, please contact us through our information line at 314-655-1600 or Missouri relay at (voice) 1-800-735-2966 provides services for those who are hearing impaired.

Last updated: June 14, 2021

Contact the Park

Mailing Address:

One Memorial Drive
Suite 730

St. Louis, MO 63102

Phone:

(314) 655-1600

Contact Us