Accessibility

The National Park Service strives to make Castillo de San Marcos National Monument accessible. The fort itself is three centuries old and accessibility is not always ideal. Through on-going self-assessment, we are identifying and eliminating barriers to accessibility.
 
Screen shot of Castillo Park App home page.
Download the Park App!

Download the Park App

The NPS Castillo de San Marcos National Monument App on Android and iOS includes up-to-date accessibility information. All of the entrances and park exhibits are audio described and videos are captioned. The app includes alternative text for images, combined with your device’s built-in accessibility features. Download it for free before you arrive. Cellular service can be poor inside the coquina stone walls of the fort.

  1. Download the app.

  2. In the app, select the "Settings" option.

  3. Tap the choice "Download Offline Content."

By doing this, most of the app content will be available for use in the park (the exceptions being alerts, calendar updates, and real-time updates—accessing those items before leaving service will at least keep that information in the app). Even without cellular service, the app will be able to share your location on the map and bring up all site content.

Provide us with feedback or questions about the app through email.

 

Access Pass

The America the Beautiful - The National Parks and Federal Recreational Lands Pass Series includes the Access Pass: a free, lifetime admission and discount pass for U.S. citizens or permanent residents with permanent disabilities. Access Passes are available online for a $10 handling fee and at the Castillo's ticket booth/entrance station for FREE.

 

Audio/Visual Assistance

Sign Language Interpreters are available for ranger programs with three weeks notice. Please email us with your request or call the main park line at (904) 829-6506. Films shown in the fort's theater room and on the app contain captions. The park's app has audio descriptions of the self-guided tour and park exhibits. Braille versions of the park's brochure and self-guided walking tour brochure are available at the fort's ticket booth/entrance station, and there is also a tactile exhibit.

Languages

The park brochure is available in English and Spanish. Self-guide walking tour brochures are available in English. General history brochures are available in German, Japanese, Chinese, Russian, Dutch, Italian, Portuguese, and French. The park's film in the theater room is closed-captioned in English.

 
Golden retriever on a leash with badges.
Service animals are not required to wear identification vests or other insignia.

NPS

Service Animals

Qualified service animals assisting people with disabilities are allowed and must be leashed. A service animal is defined as a one that performs some of the functions and tasks that the individual with a disability cannot perform such as carrying a pack for persons with mobility impairments, assisting persons with balance, or alerting medically-dependent persons of specific conditions such as oncoming seizures. Companion dogs that are used only to provide comfort or emotional support (“therapy animals”), or other pets are not allowed into the fort. Learn about the Bark Ranger program.

For more information on service animals, click here.

 
Two visitors one sitting in a wheelchair.

Wheelchairs and Mobility

Free parking is available in the handicapped space or any other available space in the visitor lot for properly identified vehicles. The park can provide a wheelchair for use while visiting the fort. Please ask at the ticket booth/entrance station. Rental wheelchairs and other conveyances are available from the City of St. Augustine's Visitor Center. Please call them at (904) 825-1000 for more information. The parking lot and the fort's lower level, which includes the fort rooms, the theater, the bookstore and the restrooms, are wheelchair accessible. Most of the park's pedestrian walkways are paved; however, those within the moat and covered way are sand and crushed shell stone. The gun deck can only be reached by stairs. To experince the virtual tour of the gun deck, click here.

 

Last updated: July 13, 2020

Contact the Park

Mailing Address:

1 South Castillo Drive
Saint Augustine, FL 32084

Phone:

(904) 829-6506

Contact Us