As a general matter, the following kinds of collections fall under the Programmatic Clearance Process:
- Visitor feedback;
- Focus groups;
- One-time or panel discussion groups;
- Moderated, un-moderated, in-person, and/or remote-usability studies;
- Testing of a survey or other collection to refine questions;
- On-line surveys; and
- Customer satisfaction qualitative surveys (e.g., those designed to detect early warning signs of dissatisfaction with agency service delivery).
The programmatic review process is designed for data collections meeting the following criteria:
- The purpose of the collection is to assist the agency in improving existing or future service deliveries, products, or communication materials;
- Participation by respondents is voluntary;
- The collection does not impose a significant burden on respondents;
- The collection must have practical utility for improving existing or future service deliveries, products, or communication materials; and
- Public dissemination of results is not intended.
- Are non-controversial and will not attract attention to significant, sensitive, or political issues.
Examples of collections that would NOT fall under the Programmatic Review Process and would require substantial review and consideration that is outside the scope of this process are:
- Surveys that will be used for making significant policy or resource allocation decisions;
- Collections that impose significant burden on respondents or significant costs on the government;
- Collections that are on potentially controversial topics or that raise issues of significant concern to other agencies;
- Collections that are intended for the purpose of basic research and that do not directly benefit the agency’s customer service delivery; and
- Collections that will be used for performance measurement purposes.
- Collections that employ stated preference or stated choice techniques (to estimate economic values for ecosystem services or environmental goods.