News Release

Justin Unger named National Park Service Associate Director for Business Services

Justin Unger began his new role as the Associate Director for Business Services yesterday, October 13.

NPS Photo

News Release Date: October 14, 2020

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WASHINGTON – Margaret Everson, Counselor to the Secretary, exercising the delegated authority of the National Park Service Director, announced Justin Unger was selected as the Associate Director for Business Services. Unger started his new position yesterday, October 13. 

“Along with his extensive experience dealing with complex NPS business and revenue issues, concessions management and contracting programs, Justin will bring field experience and perspective to the position,” said Everson. “I look forward to continuing to work alongside him as we implement the Great American Outdoors Act. In managing this essential function of the National Park Service, Justin will provide immeasurable support in addressing the needs and expectations of visitors.” 

“I am honored to serve in this new role alongside colleagues equally dedicated to providing the best visitor experience for the visiting public,” said Unger. “It is humbling to be selected to lead such an important portfolio of programs and I look forward to working with our many partners and contractors across the country.” 

As Associate Director for Business Services, Justin will oversee the Recreation Fee, Acquisitions and Financial Assistance and Commercial Services programs. Unger will serve as the senior NPS official responsible for developing national policy guidance relating to recreation fees, concessions and financial assistance. The Recreation Fee Program manages the collection, deposit, tracking and expenditure of fees that visitors pay when they enter a national park, use park facilities and campgrounds, or participate in various park activities. Annual revenue derived from the program is approximately $300 million- 100 percent of which stays with the NPS and 80 percent typically percent stays at the site where it is collected. The Acquisitions and Financial Assistance program is responsible for the oversight, execution, and integrity of the Service-wide procurement, financial assistance, and charge card programs. These programs comprise over $1.5 billion dollars spent annually. The Commercial Services program administers nearly 500 concession contracts that, in total, typically grossing over $1.5 billion annually. NPS concessioners employ more than 25,000 people in a variety of jobs during peak seasons, providing services ranging from food and lodging, to whitewater rafting adventures and motor coach tours.  

Justin has served 16 years with the National Park Service in various roles. Most recently, Justin served as the Deputy Superintendent of Everglades and Dry Tortugas national parks since 2014. He was chief of administration for the National Mall and Memorial Parks from 2009 to 2014 and previously served as a program analyst in the NPS Office of Strategic Planning in Washington, D.C.
 

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