Contact Us

By Mail
Great Smoky Mountains National Park
107 Park Headquarters Road
Gatlinburg, TN 37738

By Phone
Visitor Information Recorded Message
(865) 436-1200

By E-mail
We attempt to respond to every email. Due to the large volume of email received however, it may take a week or longer to reply.

We receive numerous emails requesting information that is available on our website. Before submitting your message, please use the Search Box in the upper right corner of the black band at the top of this page to find information about topics. The following links provide answers to frequently asked questions:

Download a Smokies Trip Planner -
Contains information about favorite destinations in the park, popular activities including hiking, camping, and auto touring, and a park map
Lodging and Camping
Fall Color and Winter Snow
Weather and Climate
Directions to Park and Maps
Things to Do including
Auto Touring
Horse Riding
Wildlife Watching including Elk and Bear
Places to Go including
Cades Cove
Clingmans Dome
Pet Policy
Wedding and Special Event Policies

If you can't find your answer by visiting the links listed above, please e-mail your question. Due to a temporary glitch in our email system, we are not receiving some of the emails that are being submitted to us. If you receive an automated message that your question has been successfully submitted, but do not receive a reply from the park within seven days, please resubmit your question.

Questions regarding the status of temporary weather-related road closures cannot be answered in a timely manner using email. Please call (865) 436-1200 extension 631 for updated information about road conditions. Follow road status updates on Twitter at

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