Program Analyst - Partnership Coordinator (Cuyahoga Valley NP)

GS 12

A. Duties

Manages development and oversight of Agreements (Cooperative Agreements, Memorandum of Understanding, Memoranda of Agreement, and Interagency Agreements). Incumbent provides guidance to staff on current Agreement guidelines and policies, assists in the development of new agreements parkwide, and develops and monitors a database of all park agreements. Incumbent is responsible for assuring that Agreements are consistent with current policies and coordinates the review process with the Regional Office and the Solicitor's Office.

Coordinates relationships with the Cuyahoga Valley National Park Association (CVNPA), the park's friends group. Incumbent serves as "Friends Group Specialist," provides leadership and guidance to fully develop the relationship with the CVNPA, and is knowledgeable of all substantive Cuyahoga Valley National Park (CVNP) business with CVNPA.

Seeks and develops relationships with the business and civic communities to foster partnerships in support of the mission of the park. Relationships might include those with corporations, small businesses, financial institutions, foundations, non-governmental organizations, and government agencies. Incumbent functions as the external liaison for the park with business and civic organizations.

Develops and coordinates parkwide communications and marketing strategy. Incumbent coordinates with staff and partners to develop strategies that will raise awareness of park's mission and encourage stewardship. Incumbent also serves as the NPS spokesperson for parkwide issues (when necessary and appropriate).

The incumbent organizes meetings with varied and diverse organizations and individuals to promote the park's partnership program.

The incumbent must be able to identify pertinent facts and understand their meaning and application to various situations.

B. Factors

Knowledge Required by Position

Advanced knowledge of a wide variety of NPS legislation, policies, regulations, and other guidelines concerning park management, especially as they relate to partnership activities.

Ability to solve problems by gathering information, analyzing and organizing the information, and developing realistic and creative solutions.

Knowledge of public relations theories and practices, and the ability to skillfully apply them in order to maintain a positive image with park partners, the business and civic communities, the media, etc.

Ability to work and deal harmoniously with people, establish rapport, maintain effective relationships with different groups and individuals, including park personnel, regional and WASO staff, park friends, the media, governmental agencies, and community, business, civic, and special interest groups. Skill in promoting and fostering working relationships with outside groups.

Ability to exhibit good judgment in planning, setting objectives and goals, and achieving them.

Knowledge of a wide range of park management principles, concepts, and practices. Skill in applying this knowledge in order to address difficult and complex issues and problems, to accomplish diverse and complex work assignments, to develop new methods, approaches, procedures, and to devise strategies to address significant park management issues through partnership initiatives.

Knowledge of key public and private representatives, legislative community, media contacts, and local community and business leaders.

Supervisory Controls

The incumbent is supervised by the Superintendent who sets the overall work objectives, but they together develop the deadlines, projects, and work to be done. The incumbent is then responsible for planning and carrying out the assignments, resolving most of the conflicts that arise, coordinating the work with others as necessary, and interpreting policy and other guidelines.


Although policies and regulations exists that impact the park's partnership activities (NPS Management Policies, Director's Orders, etc.), they are usually stated in general terms that seldom are directly applicable to the complex situations faced by the incumbent. As a result, the guidelines are of limited use and the incumbent must use initiative and resourcefulness in deviating from the established approaches to "break new ground."


The incumbent serves as the park lead for all partnership related activities (to include planning, coordination, and execution). Partnership activities involve numerous groups and cross all divisional lines within the park. Most are undertaken pursuant to agreements crafted by the incumbent, who must know the appropriate type of agreement to use. The incumbent organizes meetings with varied and diverse organizations and individuals to promote the park's partnership program. Many of these involve activities with a high degree of public interest and scrutiny, and many involve conflicting opinions and viewpoints which must be resolved or harmonized. The incumbent must be able to identify pertinent facts and understand their meaning and application to various situations. Good judgment and tact are essential in dealing with a wide variety of people, groups, agencies, and organizations, and a detailed understanding of human relations and group dynamics is required. The work requires considerable interpretation of partner comments and positions, extensive coordination with the diverse groups involved, and the adaptation of existing guidelines, methods, and techniques to the specific circumstances which present themselves.

Scope and Effect

The incumbent's actions have a substantial impact on the successful operation of park programs both within the park boundary and beyond, as the park is involved in partnership activities throughout the entire region. The work involves establishing criteria, formulating projects appropriate for partnership, assessing the effectiveness of partnership activities, and investigating or analyzing a variety of unusual conditions, problems, or questions. A high degree of involvement with the public, partners, and park stakeholders is necessary to maintain effective relations and cooperation.

Personal Contacts

Contacts include both employees of the agency at the park, regional, and WASO levels, as well as officials of partner organizations, political leaders and their staffs as the local, state, and Federal levels, and the media. These contacts range in nature from informal telephone conversations, to personal visits, to highly organized meetings.

Purpose of Contacts

The purpose of contacts is highly diverse with most being either to negotiate agreements between the agency and partner groups, to resolve problems or complaints, or to reconcile conflicting viewpoints and settle controversy. Much of the time the incumbent will be attempting to influence and motivate partner groups to accept park positions or viewpoints, or to at least understand them.