Overview
The Visitor Services volunteer helps staff the visitor information desk at the Bear Valley Visitor Center. The volunteer provides professional, courteous, and efficient services and useful and helpful information to park visitors. The volunteer also provides additional staff support so that paid staff may have time to complete other duties.

Duties

• Staffs, alongside park rangers and cooperating association staff, the visitor center desk at the Bear Valley Visitor Center
• Assists visitors in identifying recreational opportunities by providing park and area information in an efficient manner
• Responds to and answers visitor questions in-person and over the phone
• Educates and informs visitors about the park’s natural, historical, and cultural resources and rules
• Keeps current on park conditions, closures, issues, etc.
• Professionally represents the National Park Service by wearing a volunteer uniform and interacting with visitors in a friendly, courteous, tactful, and helpful manner
• Operates a cash register and credit card machine for cooperating association merchandise sales
• May rove park trailheads, trails, and/or beach areas for the purpose of contacting visitors

Volunteers must be able to provide friendly, courteous and efficient visitor services, communicate orally with a variety of people, represent the National Park Service in a professional manner, and stand for extended periods of time.

Customer service and/or retail sales experience, desire to interact with and help people, knowledge of the park and area, and teaching and hiking experience are helpful.

Schedule and Time Commitment
The Visitor Services program is available year-round, 7 days/week. Volunteers are expected to volunteer 1 day/week for 4 hours/day for at least 6 months.

Training
On-the-job training

Benefits to the Volunteer
Volunteers will gain personal enrichment through experiencing and learning about Point Reyes National Seashore while enjoying opportunities for formal and informal training about the park’s resources. Volunteers also enjoy the satisfaction in serving and educating a variety of park visitors while representing the National Park Service and in helping to protect sensitive cultural, historical, and natural resources of national significance. Volunteers may have the opportunity to certify in CPR and first aid.

Group Type
Individuals are encouraged to apply.

Minimum Age
Minimum age is 16. Volunteers under 18 must have a signed parental consent form. Please contact us (see below) for more information.

Accommodations
Housing and camping/RV sites are unavailable.

Application and Contact Information
Please apply under the "Current Opportunities" listing. For more information, contact Doug Hee at 415-464-5145 or by email.

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