• Explore and Discover One of the Last Frontiers in the World ...

    Jewel Cave

    National Monument South Dakota

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  • Caution - Roadwork on Highway 16 - Expect Delays

    Construction projects both along highway 16 and the Jewel Cave parking lot are planned during this summer season. The visitor center will be open daily, 8:00 a.m. – 5:30 p.m. Tours are scheduled throughout the day. No reservations for cave tours. More »

News

Jewel Cave Earns 2014 TRIPADVISOR Certificate of Excellence

Jewel Cave National Monument announced today that for the third consecutive year it has received a TripAdvisor® Certificate of Excellence award. The award honors hospitality and customer service excellence in a variety of fields. This prestigious award is based on the quality of reviews and opinions received on TripAdvisor.com by travelers from around the world. Less than 10 percent of agencies and attractions listed on TripAdvisor receive this acknowledgment.

To qualify for a Certificate of Excellence, agency sites and businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. The agency must have also been listed on TripAdvisor for at least 12 months. Furthermore, additional criteria include the number of reviews received over a calendar year; Jewel Cave is one of the highest reviewed sites for direct visitor contact within the Black Hills and is also noted as one of the best visitor attractions in the Custer area.

Acting Superintendent Bradley Block states, "We feel honored by the recognition and are even more thrilled that our visitors are satisfied by our performance. This award means a great deal to the monument and will certainly motivate our staff to continue with exceptional customer service."

TripAdvisor offers rankings of visitor attractions throughout the Black Hills. Some rankings are for scenic highways or sites that do not offer a staff presence, while other rankings showcase direct visitor interaction. Jewel Cave National Monument is often reviewed for its underground beauty and related cave features; however, many reviews specifically address the positive face to face communication that takes place between park staff and visitors.

TripAdvisor-branded sites make up the largest travel community in the world, with more than 50 million unique monthly visitors and over 60 million reviews and opinions. The sites operate in 30 countries around the world. Yet, even at the local level, this online resource tool offers visitors to the Black Hills a wide variety of comments and reviews on many tourism attractions, businesses, scenic byways, lodges, restaurants, and park sites.

Did You Know?

Entrance to Jewel Cave

Jewel Cave has only one natural entrance. Although the cave is more than 160 miles long, it lies beneath just 3 square miles of land area.