Information desk with ranger and visitor in wheelchair.

The National Park Service Welcomes All Visitors

The National Park Service wants your visit to be memorable for all the right reasons. Visiting any museum or park can be taxing as well as exciting. Visitors are urged to place health and safety first, both for yourself and your companions. Bring any medication, food, water or equipment that you may need with you. Take the time to enjoy the park safely.


Transportation to Departure Points
Visitors taking mass transportation to the ferry departure point should consult the proper agency regarding accessibility. For directions and transportation options, please reference the Plan Your Visit section.


Required Security Screening
All visitors are required to pass through a security screening before boarding any ferry. The security screening spaces are accessible. Please reference the Safety and Security section for further information.

Guide/Assistance Animals at Ellis and Liberty Islands
While regular pets are not allowed on either Ellis or Liberty Islands, or on the ferry boats, guide and assistance animals are welcome. See Accessibility Information for Liberty Island.

Ferry Transportation
Statue Cruises personnel provide assistance on the ferry gangways. Ferries have enclosed cabins on the main deck and outdoor spaces near the rear or above the main deck. Any deck above the main requires the use of stairs. Priority seating is available near the entrance of the enclosed main deck cabin. Restrooms aboard ferries are not handicapped accessible.

Wheelchair Availability at Ellis and Liberty Islands
A limited number of wheelchairs are available at both Liberty and Ellis Islands (on a first-come, first-served basis). They can be borrowed, free of charge, with the deposit of a driver's license or another form of identification at the information desk.
American Sign Language Translation
American Sign Language Tours may be arranged prior to your visit. If you wish to arrange for an ASL Tour, notification in writing is required at least three (3) weeks prior to your visit. Please contact us by sending an e-mail or a letter.

Other Accessibility Services at Ellis Island

  • Large print brochures are available in English.
  • Our park brochure is available in Braille upon request.
  • Audio description tours created specifically for blind and visually-impaired visitors are available.
  • Elevators are located on the west side of the main building.
  • The documentary film "Island of Hope, Island of Tears" is open captioned.
  • Tactile models of the island are located near the information desk.

Emergency Medical Services
Available on both Ellis and Liberty Islands. Contact any National Park Service employee for assistance. Proper preparedness, by those visiting the park with medical conditions, can prevent emergencies from occurring. (ie. medicine, food, water etc).


Further Information and Requests
For information about programs, services, activities and requests regarding accommodations for persons with disabilities: please contact the park in writing, or by e-mail, at least twenty one (21) days in advance of your intended visit. Phone: 212 363-3200. Deaf and hard-of-hearing visitors can also utilize the services of NY/NJ relay at 711.

Did You Know?