Visitor enjoying the third floor balcony over looking the Great Hall.

Visitor enjoying the third floor balcony over looking the Great Hall.

NPS Photo


The National Park Service welcomes all visitors

The National Park Service wants your visit to be memorable for all the right reasons. Visiting any museum or park can be taxing as well as exciting. Visitors are urged to place health and safety first, both for yourself and your companions. Bring any medication, food, water or equipment that you may need with you. Take the time to enjoy the park safely.


Transportation to Departure Points

Visitors taking mass transportation to the ferry departure point should consult the proper agency regarding accessibility. For directions and transportation options, please reference the Plan Your Visit section.


Required Security Screening

All visitors are required to pass through a security screening before boarding any ferry. The security screening spaces are accessible. Please reference the Safety and Security section for further information.

Guide/Assistance Animals at Ellis and Liberty Islands: While regular pets are not allowed on either Ellis or Liberty Islands, or on the ferry boats, guide and assistance animals are welcome. See Accessibility Information for Liberty Island.

Ferry Transportation

Statue Cruises personnel provide assistance on the ferry gangways. Ferries have enclosed cabins on the main deck and outdoor spaces near the rear or above the main deck. Any deck above the main requires the use of stairs. Priority seating is available near the entrance of the enclosed main deck cabin. Restrooms aboard ferries are not handicapped accessible.


Other accessibility services at Ellis Island:

  • Tactile models of the island are located near the Information Desk.
  • Large print brochures in English are available upon request at the Information Desk.
  • Information in Braille about Ellis Island's history may be borrowed at the Information Desk.
  • The Park Brochure in Braille is available upon request at the Information Desk.
  • Audio description tours created specifically for blind and visually-impaired visitors are available from our audio-tour concessioner.
  • Elevators are located on both the east and west sides of the main building.
  • The documentary film "Island of Hope, Island of Tears" is open captioned.
  • An assisted-listening induction loop device may be borrowed at the Information Desk.

Wheelchair Availability at Ellis and Liberty Islands
A limited number of wheelchairs are available at both Liberty and Ellis Islands (on a first-come, first-served basis). They can be borrowed, free of charge, with the deposit of a driver's license or another form of I.D., at the Information Desk (Ellis Island) the Information Center(Liberty Island).

American Sign Language Translation
American Sign Language Tours may be arranged prior to your visit. If you wish to arrange for an ASL Tour, notification in writing is required at least three (3) weeks prior to your visit. Please contact us by sending an e-mail or a letter.

Emergency Medical Services

Available on both Ellis and Liberty Islands. Contact any National Park Service employee for assistance. Proper preparedness, by those visiting the park with medical conditions, can prevent emergencies from occurring. (ie. medicine, food, water etc).


For more information and other requests: For information about programs, services, activities and requests regarding accommodations for persons with disabilities: please contact the park, in writing or by e-mail, at least twenty one (21) days in advance of your intended visit. Phone: 212 363-3200. Deaf and hard-of-hearing visitors can also utilize the services of NY/NJ relay at 711.

Did You Know?