Zion National Park Timed Shuttle Ticket System
Starting July 1, 2020, you will need a ticket to ride the park shuttle into Zion Canyon. The shuttle provides access along the Zion Canyon Scenic Drive to areas including Emerald Pools, West Rim Trail, the Riverside Walk, and the Narrows.
Zion National Park is implementing a shuttle ticket system to enable visitor access to upper Zion Canyon and the Scenic Drive while meeting COVID-19 public health guidelines. Use of the shuttle ticket system is temporary, designed to operate through December 2020. Zion National Park will re-evaluate the need for the system based on emerging conditions and public health guidance after December 2020.
Who Needs a Ticket?Do I need a ticket every day I want to ride the shuttle?
Yes. You will need the Shuttle Ticket to board at the Zion Canyon Visitor Center shuttle stop, paying attention to the date and boarding time printed on the ticket. Once you are in Zion Canyon, you will be able to get on and off the shuttle using the same ticket as many times as you want. If you choose to walk or bike into Zion Canyon, you will still need a ticket if you want to take the shuttle at some point during that day.
How much does it cost to get a ticket?
The non-refundable ticket fee is $1 USD.
Starting August 16, an Afternoon Walk-Up will be available for those without advance shuttle tickets. Visitors can arrive at the visitor center between 3 pm and 6 pm and board shuttles on a first-come, first-served basis. The number of tickets will be limited, and boarding is not guaranteed. Purchasing advance or day-before tickets is highly encouraged to guarantee you will be able to board a shuttle.
Initial boarding onto the shuttle takes place at the Zion Canyon Visitor Center (and at Zion Lodge for overnight guests with shuttle tickets). Shuttles will stop at Zion Lodge, The Grotto, Temple of Sinawava, and Big Bend.
Do I need a ticket to ride the shuttle if I paid the entrance fee or I have an annual pass, Senior Pass, Access Pass, Military Pass, Volunteer Pass, or 4th Grade Pass?
Yes. You must have a shuttle ticket to ride the shuttle. If you paid the entrance fee you will only need to pay the $1 USD ticket fee. Annual passes are for the payment of entrance fees, so in this case an annual pass holder will only need to pay the $1 USD ticket fee to reserve tickets on recreation.gov.
If I purchase a shuttle ticket, do I need to pay the entrance fee or present my annual pass, Senior Pass, Access Pass, Military Pass, Volunteer Pass, or 4th Grade Pass?
Do I need a ticket to use the shuttle if I have a reservation for a campground or lodging accommodation located outside of Zion National Park?
Yes. You must have a shuttle ticket to ride the shuttle.
Do I need a ticket to ride the shuttle if I am staying at the Zion Lodge?
If you wish to ride the shuttle, you will need a ticket. The Lodge provides limited parking for Lodge guests only, and guests are not allowed to take their cars farther up the Scenic Drive. A shuttle ticket will allow you to board the shuttle at the Zion Lodge to access the upper portion of Zion Canyon (including the Temple of Sinawava trailhead, for access to The Narrows).
Do I need a ticket to ride the shuttle if I have a campground reservation?
If I am visiting the park for more than 1 day, do I need a ticket for each day separately?
Yes. You will need to have a ticket for each separate day you wish to ride the shuttle.
What if I walk or bike up the canyon? Do I still need a ticket if I want to ride the shuttle in the canyon or back to the Visitor Center?
Yes, you will need to have a ticket if you want to ride the shuttle at any point.
How does this apply to Commercial Use Authorizations (CUAs)?
Commercial Use Authorization (CUA) holders would be allowed to drop off and pick up hikers but would not be allowed to park in Zion Canyon. Visitors transported by CUA holders must exit Zion Canyon with the CUA service or have a shuttle ticket.
Obtaining a Shuttle Ticket
How do I get a Shuttle Ticket?
How do I create an account in Recreation.gov?
It’s easy! Go to Recreation.gov and click on “Sign Up” in the top right corner. From there, follow the prompts to create an account. You must have an account to purchase a ticket and we recommend creating your account well in advance of purchasing your ticket.
How far in advance can I obtain my ticket?
How flexible is the ticket system? Is there any possibility of getting a ticket at the last minute?
The ticket system has a limited number of tickets available one day in advance at 9 a.m., on a rolling daily window. For example: On September 1, tickets will available for September 2; on September 2 tickets will be available for September 3. Tickets will be available until sold out, or until one hour prior to the shuttle boarding window. Additionally, beginning August 16, a limited number of Afternoon Walk-Up tickets will be made available.
How many shuttle tickets can I purchase?
Each Recreation.gov user can obtain up to 8 Shuttle Tickets per day. Each individual in the party must have an individual ticket.
What times are the Shuttle Tickets available for?
The shuttles will aim to depart the Zion Canyon Visitor Center approximately every five minutes from 6:00 A.M. to 5:00 P.M. daily. Tickets to board the shuttle are purchased in 1-hour blocks of time, giving you the opportunity to board the shuttle at any time within that ticket's range. For example, you can select the 7:00 am to 8:00 am ticket. This would be good for any shuttle departing the Zion Canyon Visitor Center between 7:00 am and 8:00 am. Once in Zion Canyon, you can stay as long as you like that day, and ride the shuttle between the various stops using the same ticket. (But make sure to catch a shuttle out before they are done for the day--don't wait for the last bus or you may be out of luck!)
I don't have a computer and/or smart phone. Can I pick this ticket up and/or purchase this in person?
All shuttle tickets must be purchased in advance through Recreation.gov, either online, through the Recreation.Gov mobile app, or by calling 877-444-6777. Shuttle tickets are not available either for purchase or pick-up (will call) at the park. The Washington County Library System, Springdale Branch provides limited computer access (M-Th 10 am-7 pm, F 10 am-5 pm, Sa 12 pm-5 pm) to purchase tickets through Recreation.gov or print out tickets. Printing at the library is cash only and the library cannot print off of cell phones.
Using Your Shuttle TicketI have a Shuttle Ticket and I am at the Visitor Center. How do I get on the shuttle?
Follow the signs for the Zion Canyon Line shuttle stop, located at the far end of the visitor center plaza. There will be staff located near the end of the line to check your ticket(s). Do not attempt to enter the line more than 15 minutes prior to your boarding window.
Tickets, either print or digital copy, must be presented when entering the shuttle line. The ticket purchaser must be present with photo ID for anyone using the ticket(s) they purchased to board the shuttle.
If you are more than 15 minutes before your ticket time, please do not wait in the shuttle loading area. Consider using the extra time to explore the area around the Visitor Center and prepare for your day. Make sure you have all the supplies you will need for the day while in Zion Canyon (as you will not be able to board again later at the Visitor Center if you forget items in your car or campsite).
What if I miss my Shuttle Ticket time window?
Please attempt to be at the Zion Canyon Visitor Center shuttle stop within your ticketed time. Allow enough time to walk from your camping spot, lodging, or parked vehicle. While staff at the Zion Canyon Visitor Center shuttle stop will try and find you space on the shuttle, priority will be given to those who have their tickets and are present at the shuttle stop during their time. Once you have missed your Shuttle Ticket time window, there is no guarantee you will have a space on the shuttle that day.
What if some of my group miss the Shuttle Ticket time window?
Please attempt to have your entire group at the Zion Canyon Visitor Center shuttle stop within your ticket window. Allow enough time to walk from your camping spot, lodging, or parked vehicle. While staff at the Zion Canyon Visitor Center stop will try and find your group space on the shuttle, priority will be given to those who have their tickets and are present at the shuttle stop during their timed shuttle ticket window. Once you or your group members have missed your Shuttle Ticket time, there is no guarantee that you or your group members will have a space on the shuttle that day.
Can I give or sell my Shuttle Ticket to someone else?
No. Tickets are non-transferable. Tickets are only valid for the person who secured the ticket. If tickets were secured for a group by a single person, that person must be present.
Returning Extra Tickets
What if I lose my Shuttle Ticket?
You must have your ticket to board the shuttle at the at the Zion Canyon Visitor Center shuttle stop. You will also need your Shuttle Ticket to board the shuttle in Zion Canyon. Staff at some of the shuttle stops in Zion Canyon will have a list of those who purchased tickets for the day. They will be able to verify if you have a ticket for the day.
What if my ticket isn’t readable by the scanner?
Staff at some of the shuttle stops will have a list of those who purchased tickets for the day. They will be able to verify if you have a ticket for the day.
Can I get a refund?
The $1 USD per-ticket fee is non-refundable.
With a Shuttle Ticket, am I guaranteed parking?
No. Zion National Park often experiences parking limitations and traffic congestion. Please plan accordingly and allow time to walk from your parking spot to the Visitor Center. Paid parking options are available in Springdale, UT.
Last updated: August 12, 2020