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Essential Competencies (Accessibility)

Description: These competencies include an awareness and sensitivity to people with disabilities, a knowledge of accessibility laws, regulations, and policy, and an ability to implement the complaint process.

1. Attitudes and terminology
2. Characteristics
3. Accessibility laws, regulations, and policy
4. Complaint processing (investigation and resolution)

Knowledge, Skills and Abilities

Knowledge of the complaint process and ability to coordinate the investigation and resolution of official complaints.

National Park Service
Training and Development Division
Essential Competencies

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