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Organization Development Specialist works with managers and employees to improve relationships and processes between and among individuals and groups. The competencies needed are:

A. Consults with Management and employees concerning organizational issues.

1. Applies ethical principles to the consulting process.
2. Develops effective relationships with a broad range of constituencies within an organization.

B. Gathers complete and accurate information on an issue.

1. Applies effective questioning, observation, and feedback processing skills.
2. Negotiates an operating agreement that is consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of HRD professional.
3. Analyzes data collected
4. Interrelates and presents data that include quantitative and/or qualitative information about the organization.
5. Assists the client in interpreting the data for effective results and movement to the intervention planning stage.

C. Develops Intervention Strategies

1. Applies highly specialized knowledge of rganizational development theory and practice to unique situations within the organization.
2. Develops models for improving organizational effectiveness that are appropriate to the culture.
3. Makes effective presentations.
4. Elicits and processes feedback that focuses on obtaining a more satisfactory intervention proposal.

D. Implements Intervention Strategies to Meet Clients' Needs

1. Organizes and manages a complex project over an extended period.
2. Identifies, evaluates and secures appropriate outside resources.
3. Conducts workshops, administer diagnostic instruments, conduct focus sessions, and individual counseling as required.
4. Briefs appropriate parties on progress and outcomes of intervention strategies.
5. Develops procedures to allow clients' self-sufficiency in continuing implementation.

Knowledge, Skills and Abilities

The knowledge, skills, abilities and competencies listed below are taken from OPM's Roles and Competencies of the Human Resource Development Specialist in the Federal Government published in 1992:

Knowledge of major components, key personnel and mission responsibilities of the National Park Service

Knowledge of the principles and practices of adult learning.

Knowledge of instructional design systems

Knowledge of HRD and related (personnel administration, procurement, records management, etc.) policies and procedures within the Federal government.

Knowledge of ethical principles in HRD.

Knowledge of the principles and practices of organizational behavior.

Skill in gathering and analyzing information.

Skill in managing databases.

Skill in using group processes.

Ability to analyze problems and develop solutions.

Ability to establish rapport and credibility among organization's management and employee.

Ability to interact effectively with individuals of diverse backgrounds.

Ability to communicate effectively orally and in writing.

Ability to plan, organize and administer HRD programs.

National Park Service
Training and Development Division
Essential Competencies

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