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Essential Competencies


Description: The facility manager serves as the primary program/project manager responsible for development rehabilitation, new construction, routine and emergency maintenance, and operational troubleshooting of park physical facilities. Incumbent at this level provides direct supervision of non-supervisory skilled and unskilled wage grade employees, and may also supervise a clerical support position. Facility manager ensures that employee assign-ments are within their abilities and training, and that work meets project objectives and is consistent with Service policies and standards. Fosters a team approach to ensure maintenance work meets park objectives, is respectful of site resources, meets accessibility requirements and addresses visitor safety. Facility management responsibilities may include more one than one site, building or operational facility. Program management responsi-bilities include an ONPS budget along with various special fund accounts (i.e. cyclic, construction, repair/rehab, reimbursables, housing, etc.). A one year probationary period is required for new entry level facility managers.

I. Supervision

A.Provides direct/indirect supervision over employees.
1.Supervises permanent/seasonal employees, VIP's, YCC, interns, community service volunteers, etc. Encourages and motivates employees supervised to perform at a consistently high level.
2.Approves leave requests and signs timecards.
3.Develops, reviews and/or revises Position Descriptions, initiates appropriate personnel actions and makes selections for vacancies in a timely manner.
4.Updates staff Performance Standards annually. Conducts performance reviews, nominates employees for awards and promotions, and makes recommendations for performance counseling, disciplinary actions and terminations. Develops career development training plans.
5.Supports affirmative action and EEO in employee hiring, and in their selection for training, promotions, awards and recognition, and other career development opportunities.
6.Conducts regular division staff meetings, safety meetings and inspections.
7.Provides support for labor/management relations.
8.Actively promotes a drug free work place and work environment free from discrimination, sexual harassment, etc.
9.Advises, counsels and/or instructs employees on work and administrative matters. Hears and resolves employees' complaints and grievances.
10.Ensures that division staff works collaboratively on interdisciplinary projects.

II.Program Management

A. Develops short and long range goals and financial plans.
1.Prepares requests for, and coordinates ONPS, Housing, and Cyclic Programs, Operating Increases (10-237's) and Construction (10-238's).
2.Prepares and/or reviews all plans and specifications with the assistance of park, System Support Office and Denver Service Center technical experts; serves as project supervisor or COTR on projects.
3.Subject to Procurement Integrity requirements; initiates/approves requisitions (DI-1's) and assures that supplies are available for efficient operations.
4.Authorizes maintenance payroll.
5.Coordinates Federal Lands Highway Program (FLHP).
6.Coordinates Energy Conservation/Safety/Sign/Radio Programs.
7.Coordinates special emphasis programs, e.g Fire Safety Evaluation System Program, Integrated Solid Waste Alternatives Program (ISWAP), Underground Storage Tanks (UST) and Hazardous Waste Materials Program (HAZMAT), YCC and other youth programs, Accessibility, etc.
8.Responsible for the control of fraud, waste and abuse in program administration, and monitors internal controls.
9.Develops and manages applicable Interagency Agreements.
10.Responsible for division's input and implementation of park policies including the Statement for Management, Housing Management Plan, Emergency and Evacuation Plans, Safety Plan, Natural and Cultural Resources Plan, Radio Plan, Sign Plan, etc.

B.Servicewide Maintenance Management Program (MMP).
1.Develops Annual Work Plan and oversees data input.
2.Uses MMP to schedule and improve work planning.
3.Develops workload inventories through ICAP (Inventory and Condition Assessment Program) and MMP.

C.Cultural Resource Management
1.Stabilization/preservation of park structures
2.Triple XXX/106 Statement compliance
3.National Register Nominations/Review of HSR's, Cultural Resources and Cultural Landscape Studies

D.Environmental Compliance
1.Hazardous/Solid Waste Management
2.HAZMAT disposal/Training - MSDS, OSHA, MIOSHA
4.Pollution Abatement - Lead Paint, Asbestos, PCB's
5.Environmental Assessments/Staff Technical Advisor

E.Roads and Trails/Buildings and Utilities
1.Maintenance and Repairs/Major Rehabilitation
a.Roads and bridges, trails, walks and grounds
b.Historic and non-historic building structure, and building utility systems, HVAC, fire protection and security systems
c.Site utilities including water collection and distribution, wastewater treatment plants, solid waste collection and disposal, electrical generators and power distribution, hard wire and wireless communications, and fuel storage and dispensing systems


Description: Developmental level facility managers would have all entry level competencies, and broader supervisory and program responsibilities. Facility managers at this level would directly supervise one or more subordinate or first line supervisors and clerical positions. Supervision may also include a professional or technical person (i.e. Engineer, Architect, Exhibit Specialist, Maintenance Mechanic, Boat Captain, etc.). Staff size, budgets and operation would be larger and more complex than the entry level position. Multiple sites, districts and complex functional entities may be included.


Description: Full performance level facility managers would have all entry and developmental level competencies, and complex super-visory and program responsibilities. Supervision would be accom-plished through second line managers (i.e. General Foreman or subordinate Facility Managers) and Administrative Support Staff. Supervision may also include a Technical Support Branch or Staff. Staff size, budgets and operations would be larger and more complex than the developmental level position. Operations often include multiple sites with numerous facilities, multiple districts, functional entities, or associated park areas.

Knowledge, Skills and Abilities

Working knowledge of management of the NPS; its development, traditions and mission, and the statutes, regulations, guidelines and policies that govern its operation and programs, including the NPS Organic Act, NPS Management Policies and Park's Enabling Legislation; NPS management guidelines including NPS-2 Planning Process, NPS-12 NEPA Compliance, NPS-15 Radio Facility Management & Use, NPS-40 Dams & Appurtenant Works Maintenance Operations & Safety, NPS-44 Personal Property Management, NPS-48 Concessions Management, NPS-52 Traffic Control Sign System, NPS-70 Design Process, NPS-76 Housing Design & Rehabilitation, and NPS-77 Natural Resource Management; NPS housing policies; Servicewide Maintenance Manage-ment Program (MMP) and Inventory and Condition Assessment Program (ICAP), etc.

Knowledge of Environmental Legislation including RCRA and CERCLA; Underground Storage Tank Regulations; asbestos, lead paint, PCB's and radon mitigation guidelines; and applicable State, County and local regulations.

Knowledge of NPS-28 Cultural Resource Management Guideline, the Secretary of the Interior's Standards for Historic Preservation, the National Historic Preservation Act (Sections 106 and 110), and the National Environmental Policy Act (Section 4f).

Knowledge of the Americans with Disabilities Act, OSHA Standards, Safe Drinking Water Standards, all appropriate Life Safety, Fire and Health Codes, and applicable UBC and related building codes.

Completion of required Supervisory training. Knowledge of procurement requirements including blanket purchase arrangements, GSA procurement, and Contracting and COTR requirements.

Ability to effectively supervise a subordinate staff and implement affirmative action initiatives, encourage and motivate employees, delegate work wisely and effectively, and maintain an enjoyable and challenging work environment.

Ability to establish and promote positive rapport in working relationships and meetings, developing a shared sense of purpose, and building teams with diverse skills and complementary strengths.

Knowledge of park facility management concepts and practices, and basic understanding of engineering concepts, principles and practices applicable to all operational maintenance and rehabilitation aspects of roads, trails, bridges, and buildings and other structures (historic and non-historic); utility systems (i.e. water, wastewater treatment and disposal, solid waste collection and disposal, electrical generation, etc.); and motorized equipment operation and maintenance, in wide and diverse geographic and climatic areas.

Ability to apply a wide range of program management techniques including policy analysis, program development, priority setting, project scoping and management, progress tracking, and fund accountability.

Ability to seek creative and improved facility management solutions, proactively identify future trends and opportunities, and provide for ongoing change, anticipate and recognize potential problems and generate contingency plans.

Knowledge of managing, planning, organizing, and directing complex maintenance and construction programs/activities, including the use of the computerized Servicewide Maintenance Management Program for planning and tracking work activities.

Working knowledge of the Inventory and Condition Assessment Program (ICAP) and its use as a management tool in the assessment and the planning of scheduled work on the park feature inventory.

Ability to analyze and determine maintenance operation costs; project labor, equipment, and materials requirements; and schedule and assign work activities and conduct follow up inspections.

Ability to develop project estimates, develop and review technical reports, plans and specifications to support the administration of service and construction contracts.

Ability to communicate ideas clearly and effectively, orally and in writing, to make verbal presentations, and build and maintain effective, cooperative partnerships with others with diversified interests, backgrounds, and sometimes opposing philosophies.

Ability to make timely and well-founded recommendations and decisions, develop action plans, organize work and staff to resolve complex problems based on a systematic approach, considering both short and long-term consequences, and soliciting input from a variety of sources.

Basic skill in the use of computers, and DOS and Windows based software programs such as WordPerfect, Dbase, Maintenance Management, ICAP, etc.

Ability to serve as an effective spokesperson for Maintenance including establishing and maintaining working relationships with park management, division chiefs and technical specialists, vendors, contractors, cooperating organizations, partnership associations, park concessionaires, Federal, state, and local government agencies, community groups, environmental organizations, volunteer groups and other special interest groups.

National Park Service
Training and Development Division
Essential Competencies

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