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National Park Service

The Learning Place

Administration and Business Practices,
Commercial Services and
Specialty Fields (ABCS) Careers

"Achieving Bureau and Career Success"

Photo of Storer College Home of Mather Training Center
Storer College
Home of the Mather Training Center
Photo by Eric Long, Smithsonian Institute


Administration and
Business Practices

Human Resources
Learning & Development
Recreation Fees

Commercial Services

Information Technology

General Career Information


DOI Learn

Human Resources

Human Resources ensure the right people with the right skills are in the right place at the right time.

The Human Resource Competency Model describes technical and general competencies for the career field.



A variety of job titles make up the Administration Career Field. Each job requires its own competencies or skills for professionals in the field. A list of competencies by job title can be found on the NPS Essential Competencies website.

Property Managers, visit the property management website for online tutorials, job aids and frequently asked questions about Flashpoint for the Fixed Asset System.

Travelers and purchase agents must complete charge card training.

Project Management Information Systems database helps you control and track park projects. An online course is available through DOI Learn or you can donwload a .pdf file to Create a Project and job aids for reporting at the PMIS Help website.

Step by step instructions for tasks in FFS can be found in the FFS Users Guide. Download the guide for your desktop reference.

Connect to other NPS professionals on the Business Beat forum.


Project Narratives in the PMIS database are critical components to a project record. Learn how to use these fields to support your project. You may also download the text of this podcast.

Training Classes (Only courses with scheduled class dates have active links.)

Introduction to Park Program Management
Fundamentals of Financial Management (online course under revision)
NPS Business Principles and Practices (coming in 2013/14)


As Park Service contracting professionals, your role as technical advisors and acquisition specialists is invaluable to the success of the NPS. Visit the contracting website for links to updates, general acquisition and program specific policy and guidance.

IDEAS requisitioners, approvers and procurement staff must complete annual certification between Oct 1, 2011 and Dec 1, 2011. You must register in DOILearn, complete the sections that relate to your role and then return to DOILearn to take the certification assessment. You must achieve a passing grade of 80% to meet the annual requirement.

Contracting professionals are required to maintain certifications. The Federal Acquisition Institute (FAI) has developed essential competencies for competitive sourcing, program/project management, architectural and engineering and contracting officer technical representatives. Visit the FAI Competencies website for more information.

Training Classes Training sources for certification, IDEAS and Smart Pay are can be found here.

Learning & Development

Members of the learning and development division includes training professionals at the four training centers, the organizational development office and the regional employee development officers. Their role is to promote employee development through competency gap assessments and planning for closing those gaps, to lead and facilitate organizational change and to assess and develop an organizational culture that leads to an effective and efficient bureau of the Department of the Interior.

Job Aids:

Creating Great Visuals contains tips for creating PowerPoint slides that support your presentation without distracting from it.

Coming Soon! A comprehensive set of job aids to set up classroom, online, TEL or WebEx training events.

Training Classes (Only current classes have active links.)

New ItemPresentation Skills Development Program. Three days of presentation skills training for subject matter experts who have been involved in instructing for their program area. This is not an open enrollment session. Training leaders for program area courses may request this customized program for their instructors by contacting the ABCS Training Manager.

Recreation Fees

Fee Supervisors Nomination Form


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