Ellis Island Information Desk

Make your way over to the information desk after entering the main building on Ellis Island. Pick up a brochure and find out how to best spend your time on historical Ellis Island. Efficiently plan your visit on Ellis Island with a park ranger or check the schedule for tour times, movie times, and boat departures.

We recommend you see the free introductory film called “Island of Hope, Island of Tears;” a 30-minute documentary on the immigrant experience through Ellis Island.

Within a close proximity to the information desk is the Audio Tour pick-up, the Ellis Café, bookstore, and the Ellis Island gift shop.


Many hours can be spent exploring the exhibits here, but even with just an hour, you can get a better understanding of what new arrivals would have experienced over 100 years ago.

Entrance fees may apply, see Fees & Passes information.

Ellis Island is only accessible through our concessionaire Statue Cruises; private boats are not permitted.

The information desk on Ellis Island is open every day except December 25.

Accessibility Information

The main building on Ellis Island is accessible via a flight of stairs or ramp for wheelchair accessibility.  The information desk is located on the first level.  


A limited number of wheelchairs are available on a first-come, first-served basis. They can be borrowed, free of charge, with the deposit of a driver's license or another form of identification at the information desk.


Located directly behind the information desk, there are tactile displays of the museum levels as well as of the island. Visitors can borrow braille copies of the park’s brochure from the ranger at the desk.


The film “Island of Hope, Island of Tears” plays in English with English open captions. Both theaters are wheelchair accessible.

Last updated: January 18, 2017