Do you have a love of history and want to strengthen your interpersonal skills? Visitor Service Volunteers are critical to our mission of interpreting the significance of the Battle of Guilford Courthouse in the American Revolution, and the monuments and graves that commemorate and memorialize key persons and events associated with the battle and the United States' struggle for independence. This type of volunteer acts as the first point of interpretive engagement with the public and must be ready at all times to teach the basics of the park’s history.
You can email Ranger Stephen Ware and he will follow up with your application with a request for a resume and references. Applicants who pass the interview will be formally signed as a volunteer and complete the required training.
Main Goals for This Position to Accomplish
Learn about the Battle of Guilford Court House – the military regiments and leaders who engaged at the site on March 15, 1781.
Learn about the history of the park’s preservation by the Guilford Battleground Company and the National Park Service.
- After learning about the history of the park, apply your knowledge into interpretive methods for the visitors.
- Create a welcoming and stimulating environment for visitors of all backgrounds.
- Help rangers and staff manage large crowds during indoor tours and peak seasons.
Volunteer Job Description
Greet and welcome park visitors, provide printed and oral park facility and program information, and answer routine visitor inquiries.
- Announce the 5-minute and 1-minute warning start times of both interpretive films, without fail, over the intercom. This requires diligently paying attention to the time.
- Start the interpretive movies Another Such Victory and the battle map program Fighting the Battle of Guilford Courthouse at the designated times. Provide interpretation of the battle map program to visitors. Close and open doors at the start and stop time of each film, and ensure lights come on for visitor safety.
- Record the number of visitors to each movie show time.
- Restock brochures and handouts in the Visitor Center. This involves folding brochures and alerting a ranger on staff of any shortages.
- Assist staff with special events when available: the Battle of Guilford Courthouse Anniversary, Memorial Day, Independence Day/Weekend, Veterans Day/Weekend, Labor Day Weekend, and other park events or peak seasonal times.
- Promote Junior Ranger activities – prepare the booklets, and learn how to identify potential Junior Rangers and encourage them to get to know their National Park.
- Promote park events to the public, one-on-one and over the intercom.
- Orient visitors to local attractions or give directions (this will be available in a print out).
- Answer phone and direct calls to and from park rangers or Administration.
- The volunteer will only work in the Visitor Center unless explicitly told otherwise by their supervisor, or a ranger in their chain of command.
- Depending on schedule, the volunteer will assist with opening or closing the Visitor Center, starting or stopping AV operations, and recording the number of visitors and programs in the record log book.
Knowledge, Skills, and Abilities
Developing a basic knowledge of the history of the park and battle is a required, and reference materials are available that allow volunteers to expand their knowledge.
Familiarity of park facilities and local attractions is essential.
- Take initiative to complete job duties with diligence and excellence.
- Transfer phone calls by using the name directory or take detailed messages for park employees.
- Ability to determine visitor needs and answer questions, or defer questions to appropriate park staff when you do not know the answer.
- Ability to speak clearly and present self in a professional manner in person and on phone.
- Ability to be positive, pleasant, courteous, patient, informative, and helpful to visitors and the staff. The volunteer will be exposed to diverse opinions and ideas which might differ from their own, to which the volunteer will maintain a professional demeanor of discussion and not respond to politically charged comments.
- Ability to calmly address an emergency and defer to park staff for help.
- Ability to work in environments with a high capacity of visitation of person from diverse backgrounds and experiences.
- Ability to diligently assist visitors with limited or impaired mobility.
- Ability to stand or walk for long periods of time, unless the volunteer is handicapped.