Group Visit FAQ

What is a group?
A group is defined as 15 or more people. We receive many requests for reservations from schools, scout troops, clubs, veteran's organizations, etc. and we accept them on a first-come, first-served basis. It also includes all motorcycle rides, car clubs, bicycle rides, etc. Depending upon the size of the group, a special use permit may also be required. Groups may notify the memorial staff of their visit.

Why do I need to notify you of a visit?
Depending on the season and time of day, the memorial can be a very busy place with limited parking available. Having groups contact the memorial in advance allows the park to plan multiple group visits and helps ensure the best visit for all.

How long should we plan for our visit?
There are many opportunities for visitors to learn about Flight 93. A group visit to the outdoor Memorial Plaza averages 45 minutes. Group leaders should allow an additional 45-60 minutes to include the Visitor Center Complex. Additional time should be allowed for walking the trails. A visit to both the Visitor Center and Memorial Plaza may last 2 hours or more. The Visitor Center can become congested at peak times and seasons.

Peak visitation occurs on weekends in May through October, especially between 11 am to 3 pm.

What if the group is late?
You may contact the Visitor Center at (814) 893-6561 to provide updated information on your arrival.

My group will have five or six buses. Will this affect my visit?
Yes. Parking at the national memorial is limited. Groups that have multiple buses may be asked to stagger their arrival or make additional arrangements. Please contact the Group Coordinator for additional help in planning a visit.

My group will have 150 or more motorcycles. Will this affect my visit?
Yes. Parking at the national memorial is limited. It might be necessary for your group to plan staggered arrivals, arriving at different times (two groups of 75 or three groups of 50). Large groups planning to visit the memorial may need to stagger their arrival or make additional arrangements. Please contact the Group Coordinator for additional help in planning a visit. Try to avoid peak visitation times of 11am to 3pm.

I would like to bring a bus at the end of the day. What is the latest I can arrive?
The Visitor Center closes at 5 pm. It is recommended that bus groups allow 45 minutes minimum. Please try to arrive before 4:15 pm. The grounds, including the Memorial Plaza at the crash site, are open until sunset. Please note there maybe additional closures due to adverse weather conditions. Check the hours of operation.

What if I need to change or cancel my notification?
For Memorial Plaza notifications, please call the office at (814) 886-6140 or e-mail the Group Coordinator.

How far ahead can I make a notification?
Notifications for the Memorial Plaza can be made within 240 days of the current date. Notifications for the next calendar year can be made beginning November 1st.

Can my group conduct an activity at the memorial?
Groups or individuals wishing to conduct a special service, ceremony or program may need to submit a Special Use Permit Application. Please e-mail the Permit Coordinator for further information or to inquire if the activity may require a permit.

Will someone talk to my group when we arrive? The national memorial is designed for a self-guided visit. Park Rangers and volunteers are available on-site to answer questions. Exhibits in the Visitor Center and at the Memorial Plaza provide details on Flight 93 and September 11, 2001. A cell phone tour is available by calling 814-619-2065. The story of Flight 93 includes stops 201-206. A design tour is available by entering stops 301-307.

A service available to groups and individuals visiting the memorial is an orientation video. The National Park Service, in cooperation with the Friends of Flight 93, created a video which relates the Flight 93/September 11 story and prepares visitors for what they will see, do, and experience when visiting the Flight 93 National Memorial. Please note, viewing the video is something that groups would do before their visit or aboard the bus. The memorial does not have a theater. *Please note, the orientation DVD was completed in 2012 and does not include the Visitor Center. A new orientation video is in production. Preview videos here.

When can I hear a Ranger program?
From Memorial Day-Labor Day, interpretive talks are offered daily by Park Rangers and Volunteer Ambassadors on a set schedule. Please note that interpretive talks are dependent on weather conditions and staffing levels. Talks may be postponed or cancelled due to lightning or other extreme weather conditions.

I heard there was a cell phone tour available at the memorial?
Yes, the cell phone tour was initiated May 2012. Discover the story of Flight 93 and explore the memorial through the convenience and versatility of your cell phone/smart phone. Visitors can either dial the audio tour directly or scan QR codes to connect to the memorial's mobile website. Explore the cell phone tour online or call (814) 619-2065. The story of Flight 93 includes stops 201-206. A design tour is available by entering stops 301-307.

What kind of behavior is expected when my students/youth group are visiting the park?
The memorial is intended to be a place of quiet reflection and respect. Teachers and chaperones are responsible for ensuring that students are supervised and well-behaved at all times. Chaperones need to actively monitor students during the visit. See our Youth Group Behavior Guidelines.

Do you have restrooms?
Restrooms are available at the Learning Center at the Visitor Center Complex and at the Memorial Plaza. There are no public restrooms in the Visitor Center itself, so visitors should use the restrooms in the Learning Center before entering the Visitor Center.

Is there a place we can step out of the rain?
There are covered areas near the shelter on the Memorial Plaza and near the public restrooms at the Visitor Center Complex. Please be sure to check the weather in advance of your visit and plan accordingly. Much of the memorial is outdoors and is not protected from inclement weather. Please bring appropriate weather gear for your visit. During severe weather, your vehicle is the safest place to get out of the weather.

Is there a bookstore available?
Yes. There is a bookstore in the Visitor Center open daily from 9 am to 5 pm. Bottled water and light snacks are available.

Where is your picnic area?
There is no picnic area available. Please remember that containers of food and drink are not permitted beyond the parking areas at the Memorial Plaza and the Visitor Center Complex.

Have a question you don't see?
Contact park staff via e-mail

Last updated: February 23, 2017

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Mailing Address:

P.O. Box 911
Shanksville, PA 15560


(814) 893-6322

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