Universal Competencies Employee Findings

National Park Service employees felt 5 knowledge, skills and abilitites items were a high priority for them to receive training while 1 item was moderately important and 23 items were a low priority.

High Priority

• Understand current local, state, and national political influences on individual NPS units

• Facilitate complete participation in and use of NPS facilities, programs, and services by individuals with physical, sensory and cognitive disabilities

• Articulate NPS policy and legal requirements for providing architectural, programmatic, and interpretive services for all persons with disabilities

• Promote the concept of sustainable resource use through programs and services provided at NPS units

• Display basic knowledge of NPS strategic planning as it relates to resource stewardship

Moderate Priority

• Promote resource stewardship to NPS visitors by developing diverse participation opportunities for the public in protection of park resources

Low Priority

• Appreciate how individual job responsibilities affect protection and stewardship of resources in NPS units

• Provide superior customer service to members of the public, other government agencies or private organizations by assessing customer needs, providing information or assistance, resolving problems, and satisfying expectations

• Treat fellow employees fairly and equitably by promoting diversity of culture, experience, age, thoughts, ideas, race, etc. in the workplace

• Employ knowledge of federal ethic and conduct requirements in the utilization of public resources such as budget and property

• Operate as part of a highly functioning team where projects are completed by the actions of small groups and/or individuals

• Demonstrate ability to analyze simple situations, think critically, make sound conclusions, and recommend courses of action to resolve conflicts

• Develop and practice safe work behaviors such as hazard detection and prevention

• Demonstrate a commitment to continuous, personal and professional learning through recognition of strengths and weaknesses, feedback, and the pursuit of continuing education opportunities

• Communicate effectively with the public and others in the workplace utilizing clear, oral presentations, listening skills, and recognition of non-verbal cues

• Utilize principles of effective written communication such as usage of proper English grammar, punctuation, spelling, and succinct, organized thought in daily written correspondence with fellow employees and the public

• Perform basic computer skills such as word-processing and electronic mail

• Effectively manage changing situations, such as the presentation of new information, changing work conditions, and unexpected obstacles, through the ability to adjust required behavior or work methods

• Develop and sustain cooperative work relationships with fellow employees and external partners such as state, local, and special interest groups in order to accomplish projects compatible with the NPS unit

• Demonstrate accountability through compliance with rules, responsibility and timely completion of assignments, serving as a personal example to other NPS employees

• Demonstrate good physical and mental health practices in order to reduce physical and stress-induced illness in the workplace

• Maintain poise and productivity during stressful situations

• Understand the organizational structure of the National Park Service, the Department of the Interior, and the federal government

• Apply knowledge of various aspects of park operations and legal mandates in order to accomplish NPS and park unit missions

• Understand and apply information from technical material, rules, regulations, instructions, reports, charts, graphs, or tables to specific situations

• Organize and maintain information or information systems in order to gather needed information

• Demonstrate ability to contribute positively to an environment which motivates others to achieve shared goals

• Display professional commitment to the NPS mission through support of resource protection, conservation, and NPS regulations

• Apply effective teamwork skills and abilities in order to affect work output

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