Description

This competency encompasses the ability to communicate effectively with the public and employees in writing and speech; to use interpersonal skills to be an effective employee; and to exhibit basic computer abilities.
 

Outline

VI.  Communication Skills

      A. Basic Literacy & Writing Skills

      B. Basic Speaking Skills

     C. Interpersonal Skills

     D. Basic Computer Skills
 

Knowledge, Skills, and Abilities

Ability to write basic letters and reports and to fill out basic forms for routine NPS operations

Ability to speak effectively one-on-one and to small groups

Ability to use interpersonal skills to become an effective employee

Ability to perform basic computer technological skills such as word-processing or electronic mail
 

Recommended Training To Attain This Competency

At this time, only Interpersonal Skills are included in the recommended training for attaining all of the Universal Competencies.  Click here or on the Interpersonal Skills box below to view the recommended training.
 

NETg (Computer-Based Training Courses) (click here for more information)

However, training in all four areas of Communications Skills is available through Computer-Based Training (CBT) at no charge.  NETg, the CBT provider selected by the NPS, is the largest computer based training vendor in the market.  An employee can take advantage of any one NETg course offering or all 550 training course "titles."
 

Alternate Sources of Training

A variety of non-NPS sources offer training in Basic Literacy and Writing Skills, and Basic Speaking Skills.  By clicking on each of the boxes, you can find a list of alternate training offered.  The lists are not all-inclusive; and inclusion on the lists does not constitute an endorsement of the vendor or of the specific training package.