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Participant Guides

 We recommend printing these participant materials front to back to conserve. 

The majority of participant guides/materials are pdf files. It is recommended to have Adobe Reader 8 loaded on your 
 computer.   To obtain this free commercial software, click on the Adobe Reader icon.
link to the Adobe download website

 Participant Materials Availability


July 15
Retirement Planning for New Employees - will be available soon.


 Class Evaluations - available 2 weeks after class has occurred.


 ALPHA LISTING OF PARTICIPANT GUIDES

    21st Century Relevance: Increasing Visitor & Partner Participation by Reflecting the Diversity of America 18 pages
    Pre-course assignment;  Powerpoint Slides of course (pdf) 16 pages; Related Articles of Interest (pdf) 5 pages

    A Call to Action: Preparing for a Second Century Stewardship and Engagement (pdf)- 28 pages - August 25, 2011

    A Supervisor's Guide to Workers' Compensation: Fact or Fiction (pdf) - 32 pages (rev April 2009)


    Adaptive Management Overview & Orientation (website)

    An Introduction to Visitor Injury Prevention Strategies (pdf) - 20 pages (May 2009)

    Avian Mortality Surveillance: Getting Your Ducks in a Row to Prepare for H5N1 (pdf) - 19 pages (Mar 16, 2006)

     Aviation Training for Supervisrs (M3) (pdf) - 32 pages

    Avoid Pitfalls in Hiring: Navigating Through the Hiring Process (pdf) - 25 pages (rev Jan 2009)

    Avoiding the Looming Black Hole: Managing Electronic Records for Now and For the Future (pdf) - 29 pages (Dec 2008)
    Presentation Slides (pdf) - 16 pages

    Basics for Iron Fencing Care (pdf) - 28 pages (rev Apr 2009)     Pre-course Reading assignments:    Ethics&Philosophy
   - 1 page; Secretary of Interior’s Standards - 4 pages;     Secretary of Interior’s Guidelines - 6 pages

     Bedbugs, Beds and Beyond....Learn the Facts
     11 Step Process to Developing and Implementing an Integrated Pest Management Strategy (pdf) - 1 page
     Bed Bug Quiz (powerpoint) - 2 slides
     Integrated Pest Management Legislation and Policy - IPM Authorities for Park Managers(doc) - 1 page
     2010 Guidance on IPM Procedures: Park, Superintendent, Region and WASO IPM Responsibilities (doc) 2 pages

    Bloodborne Pathogens: Breaking the Chain of Infection (pdf)- 56 pages (Dec 2008)

    Building a Partnership Workplace (pdf) - 21 pages (Sep 2, 2004)

    Communication: The Key to Performance Management (pdf) 16 pages (rev Apr 2007); Presentation Slides (pdf) - 20 pages

     Conducted Activities for Historic Sites (pdf) - 19 pages; Presentation Slides (pdf) - 39 slides
     Pre-course readings and handouts for use during this broadcast
     Print this guide, including Worksheets #1-5
     Print Developmental Worksheet-"Program Self-Assessment - Conducted Activities
     Print Developmental Worksheet - The Interpreter's Toolbox: Involvement Techniques
     Please read the competency description for Conducted Activities (page 5 of the guide)

NOTE: For a review of foundational interpretive theory,you may wish to access the on-line course entitled, "Foundations of Interpretation" at http://www.eppley.org/. You may wish to review this material in-depth in the workbook entitled "Meaningful Interpretation," edited by David Larsen, "Meaningful Interpretation" can be purchased through Eastern Natioinal at (877) NAT-PARK or (877) 628-7275 or http://www.easternnatioinal.org/meaningful.htm

    Conducting Administrative Grievances (pdf) - 27 pages (Sep 25, 2006)

    Confined Space Entry Program Implementation Workshop (pdf) - 42 pages (rev. Aug 19, 2005)
   Participant Guide - Part 1 (24 pages) Participant Guide - Part 2 (37 pages)

    Congratulations, You're the Collateral Duty Safety Officer (CDSO) (pdf) 43 pages (rev Dec 2006)

    Congressional Actions and the NPS (pdf) - 48 pages (Jan 20, 2006) Powerpoint Slides (ppt) - 77 slides

     Director's Order #21-Refresher (pdf) - 38 pages (Feb 2009)
    Appendix F - Overview of Articles in a Comprehensive Model Fundraising Agreement (pdf) - 4 pages (Feb 2009)


    See also Updates on Director's Order #21 below

    Do We Have All The Pieces? Strengthening the NPS Through Civic Engagement (pdf) - 48 pages (Aug 15, 2007)

     DOI CORE PLUS Implementation Handbook (pdf) - 85 pages

    DOI Ethics
       November 2006 (powerpoint handouts) pdf - 22 pages
       May 9 DOI Ethics - Dangerous Liaisons: Dealing with Contractors (pdf) - 33 pages
       October 2009 DOI Ethics - "This Just In....News from the World of Ethics!" (30 slides)
       Nov 2010DOI Ethics Forum (website) Supplemental Ethics Guide (slides)

    DOI Learn Status Update: Briefing for the NPS Human Capital Community (pdf) 16 pages

     Don't Move Firewood: Protect Our Forests (pdf) - 14 pages(April 2010)

    Early Detection Surveillance for Avian Influenza: What FWS Field Staff Need to Know (pdf) - 33 pages (Jun 2006)

    EEO Fundamentals for Supervisors (pdf) - 25 pages(October 2011)

    Effective Interpretive Media (pdf) - 3 pages (rev Feb 2008)

    Electronic Control Weapon Instructor Bridge Training - available on the FLETC website

     Emerging Leaders Consortium
      Wanted: Leaders Willing to Serve and Take Action! (pdf) 32 pages (Apr 27, 2004)4/27/04)
      Negotiations: The Essence of Management and Leadership (pdf) - 29 pages (May 17, 2004)
      Congressional Actions and the National Park Service (pdf) 46 pages (Jun 23, 2004)
      Ethical Leadership: Dilemmas and Decisions (pdf) - 17 pages (July 23, 2004)
      Practical Skills for Leaders - Taking A Stand (pdf) 31 pages (Sep 27, 2004)
      Optimizing Your Attitude, Energy and Focus (pdf) - 23 pages (Dec 7, 2004) and
            Goleman's E1 Competencies (pdf) - 2 pages
      Strategic Communication Tactics (pdf) - 26 pages (Dec 8, 2004)

    Effective KSA Writing (pdf) - 36 pages (rev June 2006); Foundation Competencies (pdf) - 2 pages (May 2006)

    Essential Records Management in the National Park Service (pdf) - 23 pages (rev Jun 2006)
    NPS-19. Appendix B (pdf) - 71 pages (rev May 2003)

    Essentials for Cemetery Monument Care (pdf) - 28 pages (rev Apr 2009)
    Appendices (pdf) - 21 pages; NCPTT Info (pdf) - 3 pages
    Presentation Slides (pdf) 30 pages presentation slides not necessary for class)

    Pre-course Reading assignments:  Ethics & Philosophy - 1 page; AIC Code of Ethics - 11 pages;
    Secretary of Interior’s Standards-4 pages;     Secretary of Interior’s Guidelines - 6 pages;
    Stopping the Hands of Time Article - 2 pages

    Ethics "Train the Trainer"
   Participant Guide - Part 1 (14 pages) Participant Guide - Part 2 (14 pages) PowerPoint Slides (36 slides)

    Evaluating Interpretation & Education: Getting Started (pdf) - 38 pages (Aug 2009)
    Introduction to Evaluation of Interpretation and Education (pdf) Sept 2008 - 52 pages

    Facility Management Workforce Development Process-A Roadmap to Your Future (pdf) Feb 2006
    Facility Management Workforce Development Guide (pdf) - 74 pages (Feb 2006)

    Fall Protection Awareness (pdf) 24 pages (Sep 28, 2004)

    Fall Protection Awareness Reference Manual (pdf) - 41 pages (Sep 28, 2004)(document not needed for TEL course)

    Federal Lands Recreation Enhancement Act of 2004 - How This New Legislation Affects the NPS
    Guidance Concerning Title VIII-Federal Lands Recreation Enhancement Act of H.R. 4818 - (pdf) 4 pages
   Title VIII-Federal Lands Recreation Enhancement Act of 2004 - (pdf) 21 pages
   Transmittal of Director's Order 75A: Civic Engagement and Public Involvement - (pdf) 20 pages
   Course powerpoint slides - (pdf) 15 pages

    Federal Resume Writing Workshop (pdf) April 2005 - 48 pages

    FEMP - Streamlining ESPCs for Small Sites (webinar) May 2012

    From Hugger to Harasser: The True Story Behind Sexual Harassment (pdf) rev. April 2007 - 26 pages;
     Slides (pdf) 17 pages

    Fundraising Basics (pdf) - August, 2007 - 65 pages;  Fundraising Readiness (pdf)

    FWS - Bridging the Gap: Working with Multiple Generations (pdf) - 25 pages

    Handy Tips for Dealing with Electronic Records (pdf) - 24 pages (2/2009)

    Hazard Tree Safety: Getting to the Root of the Problem (pdf) Jun 21, 2006 - 20 pages

    Hearing Loss Prevention Program Implementation Workshop (pdf) rev. Jun 07 - 30 pages

    Hearing Loss Prevention: It Sounds Good To Me! (pdf) rev. Sep 15, 2004 - 13 pages

    Heat Injury Prevention: Cool Ideas on a Hot Topic! (pdf) May, 27, 2004 - 19 pages

    Help Select America's World Class Treasures - Revising the U.S. World Heritage Tentative List (pdf) - 25 pages

    Heritage Education at Risk: Why We Must Engage Formal Education Systems (pdf) - 11 pages
    Presentation Slides (pdf) - 17 pages

    Hiring Flexibility: Navigating Through the Hiring Process (pdf) rev. 2/07-24 pages; Presentation Slides (pdf) - 16 pages

    How to Start a Sustainable Tourism Program

     How to Wiave EFT - Let Me Count the Ways (pdf) - 28 pages
       EFT Policy (pdf) - 7 pages
       Recommended readings:
       Memo on Continuing Travel Processing Improvements (doc) - 8 pages
       NPS Accounting Operations Center Payment Procedures Guide (doc) - 65 pages
       Central Contractor Registration (CCR) website (website)

    How to Write a Better OFS Request (pdf) Dec 2009 38 pages

    Case Study (pdf) 7 pages
     Title 5 CFR Part 432 (pdf) 6 pages
    Title 5 CFR Part 752 (pdf) 14 pages
    DOI Performance Appraisal Handbook (pdf) 67 pages/not needed for course but valuable tool for supervisors

    Human Resources Consulting Skills Curriculum
    Sep 8: Basic Communication Skills - Module 1, Part 1 (pdf) - 70 pages (Cohort A, Part 1)
    Sep 27: Basic Communication Skills - Module 1, Part 1 (pdf) - 70 pages (Cohort B, Part 1)
    Sep 28: Basic Communication Skills - Module 1, Part 2 (pdf) - 56 pages (Cohort A, Part 2
    Oct 4: Advanced Communication Skills/Building Trust - Module 1, Part 1 (pdf) - 43 pages (Cohort A, Part 1)
    Oct 5: Basic Communications Skills - Module 1, Part 2 (pdf) - 56 pages (Cohort B, Part 2)
     Oct 18: Advanced Communication Skills/Building & Maintaining Trust, Module 2, Part 2 (pdf) - 67 pages (Cohort A, Part 2)
    Oct 19: Advanced Communicaton Skills/Building & Maintanining Trust, Module 2, Part 1 (pdf) - 43 pages (Cohort B, Part 1)
    Advanced Communications Skills/Building & Maintaining Trust - Module 1, Part 2 (pdf) - 70 pages (Cohort B, Part 2)

    IDP Effective Interpretive Writing (Module 230) (pdf) Feb 24, 2006 - 8 pages

    IDP Interpretive Media Development (Module 311) website: http://www.nps.gov/hfc/products/imi/311-telnet.htm

    IDP Present an Effective Curriculum-based Program (Module 270) (pdf) Mar 2006, 17 pages Pre-course Assignment

    IDP The Interpretive Analysis Model (pdf) 3 pages; Powerpoint Slides (ppt) 19 slides & Analysis Model (pdf) - 10 pages

    INT Develop an Effective Interpretive Talk Practicum (pdf) - 19 pages (May 2010)

     Exceptional Visitor Experience - Best Practices for Interpreters (doc) - 6 pages (May 2010)

    INT Informal Visitor Contacts (pdf) rev. May 2008 - 7 pages

    INT Interpreting Climate Change and Other Critical Resources Issues (doc) - 8 pages (May 2010)

    INT Interpretive Coaching Participant Guide & Pre-course Assignment (pdf) 14 pages, April 2007
   Pre-course assignment will take 30-60 minutes.

    INT Interpretive Techniques (pdf) April, 2007 - 6 pages

    INT Program Organization and Interpretive Themes (pdf) rev. May 2007 - 9 pages; Powerpoint Slides - (pdf) - 37 pages
    (please note there is a pre-course reading assignment in the participant guide).

    Interpretive Writing (pdf) - May, 2008 - 8 pages

    Interpretation and Education Renaissance Action Plan Meeting (pdf) Nov 17, 2006 - 12 pages

    Interpretive Media Development (pdf) rev. Jun 2006 - 2 pages

    Interpretive Talks, Walks and Tours (pdf) rev. May 2007 - 3 pages

    Interpreting Controversy (pdf) Jan 13, 2005 - 12 pages and Controversy and 340 (pdf) Jan 13, 2005 - 29 pages

    Interview Skills for Supervisors: Finding the Best Match (pdf) - 38 pages (rev Feb 2010)

    Introduction to Environmental "Green" Purchasing
      Participant Guide Cover
      Green Purchasing (PPT) - 128 slides
      List of Parks on 2011 and 2012 GP Webinars (doc) - 1 page
      Intructor Bios (docs) - 2 pages
      Lorena Nelson Slides (ppt) - 22 slides
      Chris Case Slides (ppt) - 38 slides
      Mark Rich Slides (ppt) - 25 slides
      Web Resources (doc) - 5 pages
      Summary of the Legal Basis for Green Purchasing Programs (doc) - 2 pages

    Introduction to Evaluation of Interpretation and Education (pdf) Sept 2008 - 52 pages

    Introduction to Evaluation of Interpretation and Education (pdf) Sept 2008 - 52 pages

    Introduction to Historic Preservation History and Philosophy (pdf) rev. Feb 2006 - 48 pages
    Powerpoint Slides - Day 1 (52 slides) rev. Feb 2006 and Day 2 (43 slides) rev. Feb 2006
   Final Assignment (pdf) - 2 pages

    Introduction to the Servicewide Comprehensive Budget Call (SCC) (pdf) Aug 2006 - 45 pages;  Slides (pdf) 49 pages

    Introduction to the New Web Based Federal Land Recreation Act Fee Program
      Powerpoint Slides (ppt) 48 pages
      Intro to the New Web Based Federal Land Recreation Act Fee Program Participant Guide (pdf) 28 pages
      FY2006 SCC Fees Final (pdf) 11/17/2005 - 5 pages
      Guidance PMIS-FMSS (pdf) 12/13/2004 revised final - 13 pages
      Interagency REA Handbook (pdf) 11/17/2005 - 31 pages
      Fee Template - (xls) 11/2005 - 2 pages - this needs to be printed on legal size paper

    It is the Dose That Makes the Poison-Understanding Exposure Assessment (pdf) rev. March 2005 - 14 pages

    Job Hazard Analysis: Identifying Risks Sooner Rather Than Later! (pdf) Jan 6, 2005 - 20 pages

    Law Enforcement course materials can be obtained @ the FLETC website

    Leadership: National Parks...Servicing America Today and Tomorrow (pdf) 32 pages

    Leading the Way to Interpretive Excellence (pdf) 31 pages

    Leave Administration: The Mystery Unraveled (pdf) rev. 11/2008 - 21 pages
    Certification of Health Care Provider (Family and Medical Leave Act of 1993) form (pdf) - 4 pages
    Application to Become a Leave Recipient form (pdf) - 1 page

    Locating and Recruiting Diverse Applicants for the NPS (pdf) - 17 pages (rev. Sept 2010)

    Maintaining Historic Buildings - Exteriors (pdf) 5/12/2006 - 12 pages
      Pre-course reading assignment (pdf) - 1 page; Course powerpoint slides (pdf) - 30 pages
      Maintaining Historic Building Exteriors Brief (pdf) - 16 pages

    Managing Performance (pdf) rev. Dec 12, 2002 - 22 pages

    Managing Electronic Records for Now and For the Future (pdf) rev. Jun 2007 - 26 pages

     Managing Electronic Records for Now and For the Future (pdf) rev. Jun 2007 - 26 pages

     Managing for the 21st Century: EEO Fundamentals for Supervisors (pdf) - 27 pages (April 2010)

    Managing Workers Compensation Cases - Part 1 (pdf) rev 4/07 - 41 pgs; also available on the Risk Management website.

    Managing Workers' Compensation Cases: Finding Your Way Through the Maze, Part 2 (pdf) - 47 pages (rev Apr 2009)

    Natl Interp & Education Evaluation Summit-Keeping the National Parks Relevant in the 21st Century
      Servicewide I & Evaluation Strategy (pdf) Oct 26, 2006 - 7 pages

    New Performance Management System      DOI 5 Level Performance Management (pdf) - 12 pages & Performance Appraisal Handbook (pdf) - 67 pages
      The New Performance Management System Powerpoints



    NPS Occupational Safety & Health Executive Overview - (pdf) May 24, 2006 - 21 pages

     NPS Partnership Construction Projects (pdf) - 8 pages; Slides (pdf) - 23 slides

    NPS Roundtable with the Deputy Director Transcript (pdf) December 7, 2005 - 13 pages

    NPSafe Overview for NPS Leadership: Managing For Safety Is The Right Thing To Do! (pdf) Aug 14, 2004 - 36 pages

    NPSafe Overview for NPS Employees: Everyone Can Make A Difference! (pdf) Aug 23, 2004 - 35 pages

    Obtaining Grants to meet YOUR Needs (pdf) Sep 2006 - 56 pages; Grant Planning assignment

    Occupational Safety and Health Overview for NPS Employees: Safety is Everyone's Job (pdf) Jun 2006 - 17 pages

    Occupational Safety and Health Overview for NPS Executives (pdf) May 2006 - 21 pages

    Occupational Safety and Health Overview for Supervisors: Providing Leadership for Safety Excellence (pdf)
      May 2006 - 26 pages

    Overview of Cultural Resources Protection Law-Segment 1 of 3 agenda & session 1-3 summaries - March 2008

    Overview of Cultural Resources Protection Law-Segment 2 of 3 agenda & session 1-3 summaries - March 2008

    Overview of Cultural Resources Protection Law-Segment 3 of 3 agenda & session 1-3 summaries - March 2008

    Personal Protective Equipment (pdf) rev. Mar 30, 2006 - 22 pages

    Personal Safety and Security: What Every Employee Should Know - pdf - Aug 1, 2005 - 11 pages

    Planning Effective Use of Your Workforce (pdf) rev. Mar 2007 - 16 pages; Presentation Slides (pdf) 16 pages

    Planning for Exceptional Visitor Experiences (pdf) - 5 pages (Word); Follow-up Resources List (pdf) - 2 pages;       Experienceology - Eight Steps to Better Visitor Experiences--Reading List (pdf) - 2 pages

    PMIS III Creating an Effective PMIS Entry (pdf) 74 pages; Optional Powerpoint Slides (pdf) 63 pages

    Practical Skills for Leaders - Taking a Stand (pdf) April 2006 - 23 pages

    Prepare and Present an Effective Conducted Activity (Module 210) - (doc) May 2006 - 2 pages
      Powerpoint Slides (pdf) - 29 pages

    Prepare and Present an Effective Interpretive Talk (pdf) - rev. Jun 2006 - 4 pages &  Powerpoint Handout (pdf) 34 pages

    Progressive Discipline and Dealing with Misconduct (pdf) - rev. Dec 2009 - 26 pages

    Project Management Information System (PMIS) Town Hall Meeting (pdf) rev. Nov 2006 - 54 pages
      Presentation Slides (pdf) rev. Nov 2006 - 20 pages

    Reasonable Accommodations (pdf) Sep 2006 - 37 pages

    Resloving Employee Performance Issues(pdf) rev Dec 2009 - 27 pages
   Appendix A: Tom's Performance Plan

    Resolving Employee Performance Issues (pdf) Aug 2007 - 32 pages

     Retirement Planning for New Employees (pdf) - 57 pages (Jan 2013)

    Safety Responsibilities for First Line Supervisors (pdf) - rev 5/30 - 28 pages

    Safety Responsibilities for Employees (pdf) Jun 6, 2006 - 17 pages

    Servicewide Training & Development: New Tools and Opportunities (pdf) Jan 31, 2005 - 30 pages

    Sharing Science: Air Quality Issues Handout (pdf) July 2008 - 4 pages
       Presentation Slides (pdf) - 18 pages
       References (pdf) - 1 page

    Sharing Science: Climate Change Brochure (pdf) - 2 pages
      Global Warming: Is It Real? How Will It Affect Us? What Can We Do About It? Brochure (pdf) - 1 page
      Care For and About the Environment Article (pdf) - 3 pages
      Reference List (pdf) - 3 pages
      Presentation Slides (pdf) - 24 pages
      Case Study (doc) - 3 pages

    Sharing Science: Water Quality (pdf) - 26 pages; Handout (pdf) - 28 pages Slides (pdf) - 12 pages

    NPS/FWS-Simple Interpretive and Education Evaluation Tools (3 of 3 in a series) - (pdf) 38 pages

     Supervisor's Guide to Worker's Compensation: Fact and Fiction (pdf) rev May 2007 - 30 pages
    also available on the Risk Management website.

    Taking the Grief Out of Administrative Grievances (pdf) rev. Sep 25, 2006 - 25 pages

    TEL Station Operators Checklist - TEL Station installed after January 2004

    TEL Station Operators Checklist - TEL Station installed prior to January 2004

    The Perfect Fit: People, Equipment and Processes (pdf) Feb 2, 2006 - 30 pages

    The Status of Disability Access in the NPS: From Rhetoric to Reality (pdf) - 56 pages; Presentation Slides (pdf) - 41 pages

    Tort Talk: Protecting Your Visitors and Your Park (pdf) - 30 pages (Sep 2010)

    Tree Hazard Safety: Getting to the Root of the Problem (pdf) June 2006 - 20 pages

    Understanding the New Transportation Bill
      Fact Sheets for Highway Provisions in the SAFETA-LU - (pdf) 8/31/2005 - 97 pages
      Implications of the New Transportation Legislation for the NPS Memorandum - (pdf) 8/25/2005 - 4 pages
      Participant Guide - (pdf) 11/8/2005 - 19 pages

    Understanding the Revisions of DO#21 (pdf) 8/28/2006 - 40 pages
      Participants should be familiar with Director's Order #21 Policy, and you may also want to print out the
      Reference Guide.  For more information about Partnerships, go to the Partnership Website.

    Universal Design: Applying the Principles to Park Settings - March, 2008
      "Introduction to Universal Design" - online website.

    Update on NPS Management Policies - Oct 18, 2005 (link to website only)

    Federal Recreation Pass Programs Brochure (pdf) - 4 Fold - April 2008
      Interagency Pass Program Presentation Slides - 11 pages;
      2008 Interagency Pass Program Updates Memo - 4 pages;
      America the Beautiful Interagency Standard Operating Procedures - 33 pages;
      Appendix A: Q and As - 18 pages;
      Appendix B: Interagency Pass Marketing Policy - 7 pages;
      Appendix C: Pass Order Form - 1 page;
      Appendix D: Field Stock Exchange - 1 page;
      Appendix E: Statement of Disability - 1 page

    Updates on Directors Order #21 - Donations & Fundraising (pdf) - 35 pages;
      Departmental Manual Transmittal Sheet 374 DM6-Ethics and Conduct, Employee Responsibilities
       and Conduct Donations
(pdf) - 10 pages;
      Draft Revisions - DO#21(pdf) - 28 pages


         Interagency Pass Program Memo - 2012 Standard Operating Procedures, 2012 Pass Program Training and Free Annual Pass for Military Ordering - PDF (2 pages)
        The National Parks and Federal Recreational Lands Pass Program Interagency Standard Operating Procedures - FINAL (pdf) - 42 pages
        Military Pass Update - Slides (ppt) - 26 slides
        Broadcast Final Questions and Answers (doc) - 3 pages
        Appendix A - Interagency Pass Marketing Policy - PDF (9 pages)

   USDA-Driving BioPreferred with the Presidential Memorandum (website)

    What Is In a Position Description? (pdf) rev. Mar 2007 - 27 pages; Presentation Slides (pdf) rev. Mar 2007 - 16 pages

    Workforce Planning for Human Resource Professionals (pdf) Nov 2006, 64 pages; Presentation Slides (pdf) 16 pages

    Workforce Management Transformation (pdf) July, 2008 - 39 slides

    Working with NPS Agreements for Partnerships Module 1: Tools for Effective Partnering (pdf) Nov 3, 2004 - 54 pages
   Interim Flow Chart (pdf) Nov 3, 2004 - 1 page

    Working with NPS Agreements for Partnerships Module 2: Developing and Managing Agreements for Partnerships
   (pdf) Nov 4, 2004 - 58 pages

    You Should Hear What They're Missing: Hearing Loss Prevention (pdf) Dec 2009 - 31 pages

   
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