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SUPERVISORS AND MANAGERS

Essential Competencies (Intercultural Diversity)

FIRST LINE SUPERVISOR

Description: This competency includes the ability to supervise and train a multicultural work-group, and requires knowledge of intercultural theory and techniques.

1. Intercultural supervisory and training skills

Knowledge, Skills and Abilities

Ability to supervise a multicultural work group.

Ability to train staff to communicate effectively with diverse groups and individuals.

Knowledge of intercultural negotiation, mediation, and conflict resolution skills.

Culture-specific knowledge of staff (basic knowledge of world-views, values, beliefs, and patterns of communication).

SECOND LINE SUPERVISOR AND SUPERINTENDENT

Description: This competency requires the ability to manage operations in a multicultural environment.

1. Intercultural management skills

Knowledge, Skills and Abilities

Knowledge of techniques for formulating, administering, and evaluating policies and programs in multicultural environments.

Ability to assemble and oversee project development teams comprised of people with diverse perspectives.

Ability to analyze and make use of demographic and other visitor and resource-related data when developing management plans and policies.

National Park Service
Training and Development Division
Essential Competencies
icd-supv.htm

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