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LAW ENFORCEMENT

Essential Competencies (Intercultural Diversity)

FRONT LINE RANGER

Description: This competency includes the ability to communicate appropriately and effectively with people from diverse backgrounds, and requires a fundamental understanding of principles of intercultural communication.

1. Intercultural communication skills
2. Cultural awareness

Knowledge, Skills and Abilities

Knowledge of different communication styles and principles of intercultural communication as they relate to law enforcement issues.

Ability to appropriately and effectively communicate with people from diverse backgrounds whose values may differ from those of the agency; communication requires the ability to effectively negotiate, mediate, and resolve conflicts in intercultural situations.

Knowledge of differing cultural values, attitudes, and beliefs, and the affect these may have on visitor perceptions of appropriate use of park resources.

FIRST LINE SUPERVISOR

Description: This competency includes the ability to supervise and train a multicultural work-group, and requires the ability to train staff in intercultural negotiation, mediation, and conflict resolution.

1. Intercultural supervisory and training skills

Knowledge, Skills and Abilities

Ability to supervise a multicultural work group.

Ability to train staff to communicate effectively with diverse groups and individuals in high stress situations; communication skills include intercultural negotiation, mediation, and conflict resolution .

Culture-specific knowledge of staff and user groups (basic knowledge of world-views, values, beliefs, and patterns of communication).

SECOND LINE SUPERVISOR (Chief Ranger)

Description: This competency requires the ability to oversee Law Enforcement operations in a multicultural environment.

1. Intercultural management skills

Knowledge, Skills and Abilities

Knowledge of techniques for formulating, administering, and evaluating policies and programs in multicultural environments.

Ability to work with diverse groups and individuals in the community to develop and implement policies and procedures that protect the resource and ensure public safety.

Ability to analyze and make use of demographic and other visitor and resource-related data when developing management plans and policies.

National Park Service
Training and Development Division
Essential Competencies
icd-le.htm

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