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INTERPRETATION

Essential Competencies (Intercultural Diversity)

FRONT LINE INTERPRETER

Description: These competencies include the ability to communicate effectively with diverse audiences, and the ability to integrate multiple perspectives into personal interpretive programs.

1. Intercultural communication skills
2. Inclusion of multi-cultural perspectives in personal interpretive programs

Knowledge, Skills and Abilities

Knowledge of different communication styles and principles of intercultural communication.

Ability to appropriately and effectively present interpretive programs to multicultural audiences.

Ability to integrate multiple perspectives into personal interpretive programs.

Ability to identify resources and strategies needed to develop interpretive programs inclusive of diverse perspectives and experiences.

FIRST LINE SUPERVISOR

Description: This competency includes the ability to supervise and train a multicultural work-group, and skill at evaluating the effectiveness of interpretive programs for diverse audiences.

1. Intercultural supervision and training skills
2. Evaluation skills and techniques

Knowledge, Skills and Abilities

Ability to supervise a multicultural work group.

Ability to train staff to communicate effectively with diverse groups and individuals.

Knowledge of intercultural negotiation, mediation, and conflict resolution skills.

Culture-specific knowledge of staff and visitor groups (basic knowledge of relevant world-views, values, beliefs, and patterns of communication).

Knowledge of appropriate of interpretive techniques for different visitor groups.

Ability to discern bias in interpretive programs .

Ability to effectively communicate interpretive strengths and weaknesses with diverse staff .

SECOND LINE SUPERVISOR (Interpretive Chief)

Description: These competencies include the ability to oversee the development and implementation of culturally inclusive interpretive programming, and the ability to manage a multicultural work-group.

1. Interpretive programming for multicultural audiences
2. Intercultural management skills

Knowledge, Skills and Abilities

Ability to oversee the development, presentation, and/or installation of interpretive programs (personal, audio-visual, exhibits) that are appropriate and meaningful for multicultural audiences.

Ability to assemble and oversee project/program development teams comprised of people with different perspectives who reflect the community at large.

Knowledge of techniques and processes for formulating, administering, and evaluating interpretive policies and programs in multicultural environments.

Ability to analyze and make use of demographic and other visitor and resource-related data when developing management plans and policies.

National Park Service
Training and Development Division
Essential Competencies
icd-int.htm

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