Description: These competencies include the ability to integrate accessibility into the planning, development, and implementation of the total scope of interpretive programs and services.

Knowledge, Skills and Abilities

Knowledge of the necessary components of accessibility evaluation and the necessary abilities to develop an action plan to correct deficiencies.

Knowledge of the methods and techniques for making interpretive programs and other visitor services accessible to people with disabilities.

Knowledge of unique standards and guidelines for access to special programs and areas, such as wilderness, outdoor areas, and cultural/historic resource areas.

Knowledge of the complaint process and the ability to coordinate the investigation and resolution of official complaints.