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FEE COLLECTION

Essential Competencies

ENTRY LEVEL - Park Ranger or Cash Clerk

Description: This competency includes the ability to contact and inform visitors of the area's recreation fee requirements; to accurately collect appropriate recreation fees following established accountability guidelines; to provide current, accurate information to visitors concerning the NPS area and other surrounding areas of interest; and to quickly and accurately take information from reporting parties and relay such information to appropriate park personnel.

I. Contacts Visitors

II. Collects and Accounts for Fees

A. Money handling
B. Math calculations
C. Fee equipment
D. Policies & guidelines
E. Procedures

III. Disseminates Information

A. Resources
B. Programs/Services
C. Park rules & regulations
D. Oral and written communication skills
E. Map reading

IV. Takes Reports of Accidents/Incidents

A. Park SOPs
B. Radio use
C. Conflict resolution

Knowledge, Skills and Abilities

Ability to deal effectively with a high volume of personal contacts.

Ability to work under stressful situations.

Skill in clear, effective oral communication.

Knowledge and skill in the accountable handling of cash, checks and credit cards.

Ability to accurately complete standard mathematical calculations.

Ability to operate electronic cash register, credit card machine, money counter, calculator, photocopy machine, typewriter and computer.

Knowledge and understanding of the Land and Water Conservation Fund Act, Omnibus Budget Reconciliation Act of 1993, NPS and local park fee collection guidelines and procedures.

Knowledge and understanding of natural, Wilderness, cultural and/or historic resources, visitor services and facilities, park geography and surrounding area features.

Ability to effectively communicate park regulations and their importance to the protection of park resources and/or the safety of park visitors .

Skill in providing basic information about park resources to the public .

Ability to quickly and accurately record, evaluate and dispatch relevant information concerning emergency and non-emergency situations to appropriate personnel via radio and telephone according to park SOPs.

Ability to work independently, under stressful situations, with minimal supervision.

FULL PERFORMANCE LEVEL - Supervisory Cash Clerk or Park Ranger or Supervisory Park Ranger

Description: This competency includes the ability supervise a fee collection operation; to contact and inform visitors of the area's recreation fee requirements; to accurately collect appropriate recreation fees following established accountability guidelines; the receipt of funds and remittance and deposit preparation; to provide current, accurate information to visitors concerning the NPS area and other surrounding areas of interest; and to quickly and accurately take information from reporting parties and relay such information to appropriate park personnel.

I. Supervises Employees

II. Contacts Visitors

III. Collects and Accounts for Fees

A. Money handling
B. Math calculations
C. Fee equipment
D. Policies & guidelines
E. Procedures
F. Accountability
1. Accountable Property
2. Record keeping

IV. Prepares Remittance Reports/Deposits

A. Cash Processing
B. Error Resolution
C. AOD and Bank Procedures
D. Record keeping
1. Audits

V. Disseminates Information

A. Resources
B. Programs/Services
C. Park rules & regulations
D. Oral and written communication skills
F. Map reading

VI. Takes Reports of Accidents/Incidents

A. Park SOPs
B. Radio use
C. Conflict resolution

Knowledge, Skills and Abilities

Skill in motivating employees who perform repetitious, stressful and tedious duties.

Ability to make sound, independent decisions as a field supervisor under busy, stressful, high profile conditions.

Ability to organize, prepare and present clear and effective oral and written reports, suggestions, correspondence and other documents.

Ability to deal effectively with a high volume of personal contacts.

Ability to work under stressful situations.

Skill in clear, effective oral communication.

Knowledge and skill in the accountable handling of cash, checks and credit cards and ability to accurately complete standard mathematical calculations.

Ability to operate electronic cash register, credit card machine, money counter, calculator, photocopy machine, typewriter and computer. Ability to troubleshoot register. malfunctions and make minor repairs.

Knowledge of the Land and Water Conservation Fund Act, Omnibus Budget Reconciliation Act of 1993, Departmental, NPS and park fee collection guidelines and procedures and ability to apply this knowledge to ensure fiscal accountability.

Knowledge of basic accounting principles in order to identify errors, money-handling/accountability problems.

Ability to perform audits and selling station reviews in absence of a park fee program manager.

Knowledge and understanding of regulations, instructions, policies and procedures pertaining to all aspects of federal remittance and deposit requirements.

Ability to compile cash and documents collected, accurately remit and deposit funds according to federal requirements, and maintain records that provide an audit trail of accountability.

Knowledge and understanding of natural, Wilderness, cultural and/or historic resources, visitor services and facilities, park geography and surrounding areas features.

Ability to effectively communicate park regulations and their importance to the protection of park resources and/or the safety of park visitors.

Skill in providing basic information about park resources to the public.

Ability to quickly and accurately record, evaluate and dispatch relevant information concerning emergency and non-emergency situations to appropriate personnel via radio and telephone according to park SOPs.

Ability to work independently, under stressful situations, with minimal supervision.

FEE PROGRAM MANAGER - Park Ranger or Supervisory Park Ranger

Description: This competency includes serving as the park's staff specialist and subject matter expert in the area of fee revenue and managing the recreation fee program

I. Manages Fee Program

A. Subject matter expert
B. Park representative
C. Internal audits
D. Revenue/visitation statistics
E. Goals & planning
F. Policies & guidelines
G. Budget & programming
H. Property management

I. New technology

Knowledge, Skills and Abilities

Comprehensive knowledge of current legislation, Departmental, Servicewide and local fee collection guidelines and policies and the ability to interpret, disseminate and ensure compliance with the same.

Ability to develop and maintain effective working relations with park, Regional and Washington Office personnel, other government agencies, contractors, concessionaires, and/or members of the local community to achieve fee collection goals.

Ability to perform internal audits.

Ability to compile data, generate reports and apply results to management of recreation fee program.

Knowledge of new technology and ability to apply to recreation fee operation.

National Park Service
Training and Development Division
Essential Competencies
04feecol.htm

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