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SUPPORT SPECIALIST

Support Specialist arranges, coordinates, and maintains support services for various HRD programs. The competencies needed are

A. Processes requests for training activities.

1. Follows agency procedures to obtain approval of requested training.
2. Reviews individual nominations for eligibility under established criteria.
3. Makes or recommends decision on approval of nomination.
4. Manages spaces in HRD programs (confirms acceptance, develops waiting lists, arranges substitutes, etc.)
5. Distributes confirmation letters and materials to participants.
6. Provides and explains forms, guides, and procedures to employees.

B. Acquires and maintains facilities, materials and equipment.

1. Selects and obtains facilities and arranges necessary set-up.
2. Processes routine acquisition actions for facilities, materials, equipment, etc.
3. Coordinates preparation and delivery of materials and equipment.
4. Schedules use of facilities and equipment.

C. Develops, monitors and prepares reports

D. Prepares and distributes announcements and catalogs of HRD programs and events.

Knowledge, Skills and Abilities

The knowledge, skills, abilities and competencies listed below are taken from OPM's Roles and Competencies of the Human Resource Development Specialist in the Federal Government published in 1992:

Knowledge of major components, key personnel and mission responsibilities of the National Park Service

Knowledge of the principles and practices of adult learning.

Knowledge of instructional design systems

Knowledge of HRD and related (personnel administration, procurement, records management, etc.) policies and procedures within the Federal government.

Knowledge of ethical principles in HRD.

Knowledge of the principles and practices of organizational behavior.

Skill in gathering and analyzing information.

Skill in managing databases.

Skill in using group processes.

Ability to analyze problems and develop solutions.

Ability to establish rapport and credibility among organization's management and employee.

Ability to interact effectively with individuals of diverse backgrounds.

Ability to communicate effectively orally and in writing.

Ability to plan, organize and administer HRD programs.

National Park Service
Training and Development Division
Essential Competencies
supprtsp.htm

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