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TECHNICAL INFORMATION SPECIALIST

(GS-1412)


Essential Competencies

ENTRY LEVEL

These Competencies identify the Knowledge, Skills, and Abilities required in the performance of work in developing, coordinating, processing, and transmitting specialized information. The work requires considerable subject-matter knowledge, either in a recognized discipline (e.g., zoology or paleontology) or in a broader subject field (e.g., resource stewardship or outdoor recreation) and a practical knowledge of one or more techniques for organizing, accessing, or disseminating information.

1.Information Management System Development

Description

Works with other staff members to develop information management systems, such as resource or bibliographic databases, thesauri, indexes, or information digests. These information systems are usually associated with a local site, specific subject area, or in support of the National Park Service Mission or resource management activities.

Outline

I. Information Management Systems Development

A. Mission of the NPS and Local Site
B. Information Management Standards, Guidelines, and Practices
C. NPS Standards, Guidelines, and Practices
D. Subject Knowledge
E. System Development

Knowledge, Skills, and Abilities

Knowledge of the mission, policies, history and objectives of the National Park Service.

Knowledge of the site's mission, history and objectives.

Knowledge of information management principles, theories, standard methods, and techniques.

Knowledge of specific subject areas.

Knowledge of NPS administrative guidelines such as, NPS-84 Library Management Guideline (pending), NPS-28 Cultural Resources Management Guideline, NPS-77 Natural Resources Management Guideline, Museum Handbook, Appendix D. and National Archives disposition requirements.

Ability to assist in the development of information management systems.

2.Information Management Systems Maintenance

Description

Maintains NPS information management systems, such as databases, thesauri, and information digests. Selects, acquires and processes appropriate material.

Outline

II. Information Management Systems Maintenance

A. Information Management Systems
B. Information Sources
C. Process and House Materials
D. Care of Materials
E. Circulation and Use of Materials
F. Statistics
G. Records Management

Knowledge, Skills, and Abilities

Knowledge of the information management systems' scope, organization and controlled vocabulary. Ability to apply this knowledge to input new material.

Knowledge of information sources for specific subject areas.

Ability to process materials, such as apply control or filing numbers, bind or put in folders and other tasks as needed.

Ability to shelve or file material in its proper place.

Ability to follow established procedures for handling of special (archival, rare books) and non-book collections (photos, slides, audiotapes, maps, microfiche, etc).

Ability to retrieve, circulate, photocopy material for users.

Ability to maintain records of information management system inquires and material use.

Ability to follow records management procedures as stipulated in NPS-19 Records Management Guidelines.

3. Indexing and Abstracting

Description

Items in the information management system are uniquely described and listed, in order to identify, control, house, retrieve and use materials.

Outline

III. Indexing and Abstracting

A. Guiding Principles
B. Indexing
C. Abstracting

Knowledge, Skills, and Abilities

Knowledge of information management principles, guidelines and methods.

Knowledge of standard reference tools, established techniques and practices.

Knowledge of commonly accepted concepts, standards, techniques, and principles of specific subject areas.

Ability to analyze and assign appropriate descriptive terms which facilitate retrieval of the item, e.g. indexing.

Ability to prepare brief summaries of material, e.g. abstracting.

4. Reference Resources and Skills

Description

Assists users in finding information and materials.

Outline

IV. Reference Resources and Skills

A. Retrieval Methods and Research Resources
B. User Assistance

Knowledge, Skills, and Abilities

Knowledge of information systems and retrieval methods.

Ability to direct users to proper reference material or sources.

Ability to assist users in using computer reference sources.

5. Computer-related Information Technology

Description

Uses current technology to operate and manage the information management system efficiently and effectively.

Outline

V. Computer-related Library and Information Technology

A. Use of Computers and Peripherals
B. Bibliographic Databases and Catalogs
C. Computer Applications
D. On-line Sources

Knowledge, Skills, and Abilities

Knowledge of basic information management technology, software and hardware. Ability to operate CD-ROM drives, printers and modems in addition to basic computer skills.

Ability to retrieve bibliographic and other information using various automated catalogs and bibliographies, including on-line, CD-Rom, database management software (Pro-Cite, imaged documents, etc).

Ability to perform data input to create electronic records using various database management software.

Ability to perform computer applications such as electronic mail, word processing, Windows.

Ability to use DOINET/Internet and other on-line resources.

6. Communications

Description

Communicates to users the policies and procedures of the information management system and interprets the needs of the users.

Outline

VI. Communications

A. Writing and Speaking Skills
B. Interpersonal Communications
C. Represents the Information Management Systems

Knowledge, Skills, and Abilities

Ability to communicate clearly, concisely and accurately, both orally and in writing.

Ability to assist in report preparation in response to management requests.

Ability to engage in effective reference interviews with users.

Ability to instruct volunteers and users on the information management system procedures and processes.

Skill in representing the information management system and materials to NPS users and the general public.

DEVELOPMENTAL LEVEL

These Competencies identify the Knowledge, Skills, and Abilities required in the performance of work in developing, coordinating, processing, and transmitting specialized information. The work

requires considerable subject-matter knowledge, either in a recognized discipline (e.g., zoology or paleontology) or in a broader subject field (e.g., resource stewardship or outdoor recreation) and a practical knowledge of one or more techniques for organizing, accessing, or disseminating information.

1. Information Management System Development

Description

Develops, with input from other staff members, information management systems, such as resource or bibliographic

databases, thesauri, indexes, or information digests. These information systems are usually associated with a local site, specific subject area, or in support of the National Park Service Mission or resource management activities.

Outline

I. Information Management Systems Development

A. Mission of the NPS and Local Site
B. Information Management Standards, Guidelines, and Practices
C. NPS Standards, Guidelines, and Practices
D. Subject Knowledge
E. System Development and Evaluation

Knowledge, Skills, and Abilities

Knowledge of the mission, policies, history and objectives of the National Park Service.

Knowledge of the site's mission, history and objectives.

Knowledge of information management principles, theories, standard methods, and techniques.

Extended knowledge in specific subject areas.

Knowledge of NPS administrative guidelines such as, NPS-84 Library Management Guideline (pending), NPS-28 Cultural Resources Management Guideline, NPS-77 Natural Resources Management Guideline, Museum Handbook, Appendix D. and National Archives disposition requirements.

Ability to develop information management systems.

Ability to evaluate information management systems to ensure they meet professional standards.

2. Information Management Systems Maintenance

Description

Maintains and improves on NPS information management systems, such as databases, thesauri, and information digests. Selects, acquires and processes appropriate material.

Outline

II. Information Management Systems Maintenance

A. Information Management Systems
B. Information Sources
C. Process and House Materials
D. Care of Materials
E. Circulation and Use of Materials
F. Statistics
G. Records Management

Knowledge, Skills, and Abilities

Knowledge of the information management systems' scope, organization and controlled vocabulary. Ability to apply this knowledge to input new material.

In-depth knowledge of information sources for associated subject areas.

Ability to process materials, such as apply control or filing numbers, bind or put in folders and other tasks as needed.

Ability to shelve or file material in its proper place.

Ability to follow established procedures for handling of special (archival, rare books) and non-book collections (photos, slides, audiotapes, maps, microfiche, etc).

Ability to retrieve, circulate, photocopy material for users.

Skill in quantifying information systems activities, (Number of inquires, types of users, keyword usage) and maintaining statistics as a management tool.

Ability to follow records management procedures as stipulated in NPS-19 Records Management Guidelines.

3. Indexing and Abstracting

Description

Items in the information management system are uniquely described and listed, in order to identify, control, house, retrieve and use materials.

Outline

III. Indexing and Abstracting

A. Guiding Principles
B. Indexing
C. Abstracting
D. Record Evaluation
E. National Standards

Knowledge, Skills, and Abilities

Knowledge of information management principles, guidelines and methods.

Knowledge of standard reference tools, established techniques and practices.

Knowledge of commonly accepted concepts, standards, techniques, and principles of specific subject areas.

Ability to analyze and assign appropriate descriptive terms which facilitate retrieval of the item, e.g. indexing.

Ability to prepare brief summaries of material, e.g. abstracting.

Ability to evaluate existing records for appropriateness to the scope of the information management system and delete unwanted records.

Ability to share locally created data with other local and national networks and databases.

4. Reference Resources and Skills

Description

Assists users in finding information and materials.

Outline

IV. Reference Resources and Skills

A. Retrieval Methods and Research Resources
B. User Assistance

Knowledge, Skills, and Abilities

Knowledge of information systems and retrieval methods.

Ability to direct users to proper reference material or sources.

Ability to assist users in using computer reference sources.

Ability to use research and retrieval methods to produce substantive material matching users' needs.

5. Computer-related Information Technology

Description

Uses current technology to operate and manage the information management system efficiently and effectively.

Outline

V.Computer-related Library and Information Technology

A. Use of Computers and Peripherals
B. Bibliographic Databases and Catalogs
C. Computer Applications
D. On-line Sources

Knowledge, Skills, and Abilities

In-depth knowledge of information management technology, software and hardware. Ability to operate CD-ROM drives, printers and modems in addition to basic computer skills. Skill in keeping abreast of new developments. Ability to evaluate and apply new technologies.

Thorough knowledge of professional standards as they apply to automated description and data exchange. Ability to apply these standards.

Ability to retrieve bibliographic and other information using various automated catalogs and bibliographies, including on-line, CD-Rom, database management software (Pro-Cite, imaged documents, etc).

Ability to perform data input to create electronic records using various database management software.

Ability to perform computer applications such as electronic mail, word processing, Windows.

Ability to use DOINET/Internet and other on-line resources.

Ability to effectively use a local area network.

6. Communications

Description

Communicates to users the policies and procedures of the information management system and interprets the needs of the users.

Outline

VI. Communications

A. Writing Skills
B. Presentation and Speaking Skills
C. Interpersonal Communications
D. Represents the Information Management Systems

Knowledge, Skills, and Abilities

Ability to communicate clearly, concisely and accurately, both orally and in writing.

Ability to write proposals directed to management for information management system improvements.

Ability to prepare reports on system activities in response to management requests.

Skill in preparing and giving presentations.

Ability to work with a variety of people in complex situations.

Ability to learn quickly, adapt to new situations and to develop rapid response strategies to meet new challenges.

Ability to engage in effective reference interviews with users.

Ability to instruct volunteers and users on the information management system procedures and processes.

Skill in representing the information management system and materials to NPS users and the general public.

FULL PERFORMANCE LEVEL

These Competencies identify the Knowledge, Skills, and Abilities required in the performance of work in developing, coordinating, processing, and transmitting specialized information. The work requires considerable subject-matter knowledge, either in a recognized discipline (e.g., zoology or paleontology) or in a broader subject field (e.g., resource stewardship or outdoor recreation) and a practical knowledge of one or more techniques for organizing, accessing, or disseminating information.

1. Information Management System Development

Description

Develops, with input from other staff members, information management systems, such as resource or bibliographic

databases, thesauri, indexes, or information digests. These information systems are usually associated with a local site, specific subject area, or in support of the National Park Service Mission or resource management activities.

Outline

I. Information Management Systems Development

A. Mission of the NPS and Local Site
B. Information Management Standards, Guidelines, and Practices
C. NPS Standards, Guidelines, and Practices
D. Subject Knowledge
E. System Development and Evaluation
F. Long-term Planning
G.Cooperative Development

Knowledge, Skills, and Abilities

Thorough knowledge of the mission, policies, history and objectives of the National Park Service.

Thorough knowledge of the site's mission, history and objectives.

Comprehensive knowledge of information management principles, theories, standard methods, and techniques.

Extended knowledge in specific subject areas.

Knowledge of NPS administrative guidelines such as, NPS-84 Library Management Guideline (pending), NPS-28 Cultural Resources Management Guideline, NPS-77 Natural Resources Management Guideline, Museum Handbook, Appendix D. and National Archives disposition requirements.

Ability to develop information management systems.

Ability to create and utilize in-house thesauri, according to library and indexing principles, in order to reflect the specialized subject needs of the site and its collections.

Ability to evaluate information management systems to ensure they meet professional standards.

Ability to develop a long term strategic plan and multi-year budget plan for information management systems.

Ability to develop, monitor, and adjust annual goals and objectives for information management systems.

Ability to participate in the development, planning and documentation of NPS wide, national or subject-area wide information management systems.

2. Information Management Systems Maintenance

Description

Maintains and improves on NPS information management systems, such as databases, information digests, and thesauri. Selects, acquires and processes appropriate material.

Outline

II. Information Management Systems Maintenance

A. Information Management Systems
B. Information Sources
C. Process and House Materials
D. Care of Materials
E. Circulation and Use of Materials
F. Statistics
G. Records Management
H. Staff Supervision

Knowledge, Skills, and Abilities

Thorough knowledge of the information management systems' scope, organization and controlled vocabulary. Ability to apply this knowledge to input new material.

In-depth knowledge of information sources for specific subject areas.

Ability to process materials, such as apply control or filing numbers, bind or put in folders and other tasks as needed.

Ability to shelve or file material in its proper place.

Ability to follow established procedures for handling of special (archival, rare books) and non-book collections (photos, slides, audiotapes, maps, microfiche, etc).

Ability to retrieve, circulate, photocopy material for users.

Skill in quantifying information systems activities, (Number of inquires, types of users, keyword usage) and maintaining statistics as a management tool.

Ability to follow records management procedures as stipulated in NPS-19 Records Management Guidelines.

Ability to direct the work of others toward meeting the goals, objectives and standards of the information system.

3. Indexing and Abstracting

Description

Items in the information management system are uniquely described and listed, in order to identify, control, house, retrieve and use materials.

Outline

III. Indexing and Abstracting

A. Guiding Principles
B. Indexing
C. Abstracting
D. Record Evaluation
E. National Standards

Knowledge, Skills, and Abilities

In-depth knowledge of information management principles, guidelines, methods, and database administration.

Knowledge of standard and specialized reference tools, established techniques and practices.

Knowledge of commonly accepted concepts, standards, techniques, and principles of specific subject areas.

Ability to analyze and assign appropriate descriptive terms which facilitate retrieval of the item, e.g. indexing.

Ability to prepare brief summaries of material, e.g. abstracting.

Ability to evaluate existing records for appropriateness to the scope of the information management system and delete unwanted records.

Knowledge of national standards and procedures. Ability to retrieve data and input original records into national or other local systems.

4. Reference Resources and Skills

Description

Assists users in finding information and materials.

Outline

IV. Reference Resources and Skills

A. Retrieval Methods and Research Resources
B. User Assistance
C. Current Awareness

Knowledge, Skills, and Abilities

Thorough knowledge of information systems and retrieval methods. Skill in determining which sources are the most reliable and relevant to the users needs.

Ability to direct users to proper reference material or sources.

Ability to assist users in using computer reference sources.

Ability to use research and retrieval methods to produce substantive material matching users' needs.

Knowledge of information experts, locally and nationally in subject areas relevant to users. Ability to use personal contacts with information experts to create an informal network of information sources.

Ability to develop and implement current awareness programs, including current contents service, selective dissemination of information, etc.

5. Computer-related Information Technology

Description

Uses current technology to operate and manage the information management system efficiently and effectively.

Outline

V. Computer-related Library and Information Technology

A. Use of Computers and Peripherals
B. Bibliographic Databases and Catalogs
C. Computer Applications
D. On-line Sources
E. Technological Upgrades

Knowledge, Skills, and Abilities

In-depth knowledge of information management technology, software and hardware. Ability to operate CD-ROM drives, printers and modems in addition to basic computer skills. Skill in keeping abreast of new developments. Ability to evaluate and apply new technologies.

Thorough knowledge of professional standards as they apply to automated description and data exchange. Ability to apply these standards.

Ability to retrieve bibliographic and other information using various automated catalogs and bibliographies, including on-line, CD-Rom, database management software (Pro-Cite, imaged documents, etc).

Ability to perform data input to create electronic records using various database management software.

Ability to perform computer applications such as electronic mail, word processing, spreadsheets, and Windows.

Ability to use DOINET/Internet and other on-line resources.

Ability to effectively use a local area network.

Ability to plan for and implement major technological changes/upgrades or replacements of existing information and retrieval systems, applications software, retrospective conversion, imaging, etc.

6. Communications

Description

Communicates to users the policies and procedures of the information management system and interprets the needs of the users.

Outline

VI. Communications

A. Writing Skills
B. Presentation and Speaking Skills
C. Interpersonal Communications
D. Represents the Information Management Systems

Knowledge, Skills, and Abilities

Advanced writing skills in order to communicate clearly, concisely and accurately. Ability to apply these skills in the writing of technical and management reports, regulations, guidelines and other documentation.

Ability to write, evaluate and edit publications, plans, annual reports and procedures to professional publication standards.

Ability to write grant applications and create proposals for information management system improvements.

Advanced skills in public speaking including ability to make formal presentations, facilitate meetings, serve on panels, etc.

Ability to work with a variety of people in complex situations.

Ability to learn quickly, adapt to new situations and to develop rapid response strategies to meet new challenges.

Ability to serve as a technical authority in information management and retrieval or in the literature of specific subject areas.

Ability to engage in effective reference interviews with users.

Ability to instruct volunteers and users on the information management system procedures and processes.

Skill in representing the information management system and materials to NPS users and the general public.

7. Leadership

Description

Participates in strategic planning of nationwide information management systems.

Outline

VII. Leadership

A. NPS-wide Information Management Systems

Knowledge, Skills, and Abilities

Thorough knowledge of NPS mission, goals and programs. Ability to apply library and information science principles and techniques to further the NPS mission, goals and programs.

Ability to be an information facilitator for planning and implementation teams at site, field and national levels of NPS operations.

Ability to influence decisions and change a negative course of action by conveying sound information or information management principles.

Ability to analyze information needs and propose possible partnerships, cooperative ventures and collaborations to meet those needs.

National Park Service
Training and Development Division
Essential Competencies
t-tchinf.htm

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