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TELECOMMUNICATIONS SPECIALIST

(GS-391)


Essential Competencies

ENTRY LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to perform basic tasks for a telecommunications entry level position. Duties are performed under close supervision with emphasis on assisting a higher level telecommunications/program manager and developing technical skills.

I.Telecommunications Services

A.Prepares and tracks new service orders

1. Credit Cards
2. Compressed Video service
3. Packet Switch service
4. Switch digital integrated service

B.Telephone charges

1. Looks for cost containment opportunities
2. Provides billing information to parks/SSO programs
3. Corrects billing errors

II.Telephone Systems

A.Planning

1. Conducts telecommunications surveys
2. Work with park staff on needs assessment
3. Recognizing issues with computer networks and radio integration

B.Monitors administrative processes

1. the status of funds for a project
2. the schedule and rate of progress in construction
3. adjusting current requirements to provide compatibility with planning efforts for system changes

C. Implementation

1. Assist with cabling installation
2. Programming of handsets

Knowledge, Skills, and Abilities

Basic knowledge of ADP systems, configuration, usage and data processing principles

Ability to communicate technical knowledge to non-technical personnel, both orally and in writing

Knowledge of telecommunication operating techniques and requirements

DEVELOPMENTAL LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to perform advanced tasks for a telecommunications developmental level position. Duties are performed under normal supervision with emphasis on developing technical skill.

I.Telecommunications Services

A.Prepares and tracks new service orders

1. Credit Cards
2. Compressed Video service
3. Packet Switch service
4. Switch digital integrated service

B.Telephone charges

1. Looks for cost containment opportunities, works with SSO and park staff to reduce telecommunications costs
2. Provides billing information to parks/SSO programs
3. Maintains billing hierarchy and corrects billing errors

II.Telephone Systems

A.Planning

1. Conducts telecommunications surveys
2. Work with park staff on needs assessment
3. Integrates computer networks and radio planning
4. Write system specification and standards

B.Monitors administrative processes

1. the status of funds for a project
2. the schedule and rate of progress in construction
3. adjusting current requirements to provide compatibility with planning efforts for system changes

C. Implementation

1. Cabling installation
2. Programming of handsets and switches
3. Act as COTR for installation by vendor
4. Work closely with local telephone vendors and GSA
5. Train staff on use of new switch

D.Support

1. Works with the park staff to review and inspect overall system performance and make changes to the system to improve performance
2. Assist parks with programming changes
3. Trouble shoot telephone and data equipment

Knowledge, Skills, and Abilities

Knowledge of ADP systems, configuration, usage and data processing principles

Ability to communicate technical knowledge to non-technical personnel, both orally and in writing

Knowledge of local area network systems, synchronous and asynchronous communication protocols

Ability to use telephone and data communication test equipment

FULL PERFORMANCE LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to plan, implement, and support telecommunications systems at the Full Performance Level. Duties are performed with little direct supervision and with oral and written instruction. Individual will also participate at a Field and Service wide level on task forces and projects related to NPS telecommunications requirements.

I.Telecommunications Services

A.Prepares and tracks new service orders

1. Credit Cards
2. Compressed Video service
3. Packet Switch service
4. Switch digital integrated service

B.Telephone charges

1. Looks for cost containment opportunities, works with SSO and park staff to reduce telecommunications costs
2. Provides billing information to parks/SSO programs
3. Maintains billing hierarchy and corrects billing errors

II.Telephone Systems

A.Planning

1. Conducts telecommunications surveys
2. Work with park staff on needs assessment
3. Integrates computer networks and radio planning
4. Write system specification and standards

B.Monitors administrative processes

1. the status of funds for a project
2. the schedule and rate of progress in construction
3. adjusting current requirements to provide compatibility with planning efforts for system changes

C. Implementation

1. Cabling installation
2. Programming of handsets and switch
3. Act as COTR for installation by vendor
4. Work closely with local telephone vendors and GSA
5. Train staff on use of new switch

D.Support

1. Works with the park staff to review and inspect overall system performance and make changes to the system to improve performance
2. Assist parks with programming changes
3. Trouble shoot telephone and data equipment
4. Conducts telecommunications services/equipment studies and analysis for management
5. Presents parks/sso management with alternative to meet new telecommunications requirements

E.Field/Servicewide activities

1. Participates in task forces to plan for future NPS telecommunications requirements
2. Provides alternative and solutions to field/service wide telecommunications problems
3. Works across cluster/sso and field boundaries to coordinate wide variety of telecommunications staff to meet NPS requirements

Knowledge, Skills, and Abilities

Ability to develop new methods, approaches, or procedures to devise solutions to unusual problems or novel requirements for which existing techniques are inadequate. Ability to evaluate their applicability and cost effectiveness when considered for possible inclusion in park systems

ability to communicate technical knowledge to non-technical personnel, both orally and in writing

ability to interpret policy originating from higher organizational levels, develop local policy and instructions

National Park Service
Training and Development Division
Essential Competencies
c-telcom.htm

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