NPS Essential Competencies: Office Automation Clerk/Assistant

OFFICE AUTOMATION CLERK/ASSISTANT, GS-326

Essential Competencies

ENTRY LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to utilize office automation hardware and software systems. Work is completed under close supervision.

I.General Office Clerical Support/Word Processing/Office Automation

A. Production of variety of standardized documents

B. Gathering statistical or other information

C. Inputs data/information and formats of selected software application

D. Utilization of software applications

E. Ancillary office support functions

Knowledge, Skills, and Abilities

Skill in operating a computer terminal, computer, or word processor and related equipment

Knowledge of processing procedures to enter data into predefined databases or spreadsheets and retrieving data

Knowledge of grammar, punctuation, spelling, capitalization, and punctuation

Knowledge of basic office practices and clerical procedures

Ability to follow established guidelines, directives, and policies such as timekeeping and travel rules and regulations

Knowledge of unit in order to answer general questions or direct visitors/callers to appropriate personnel

DEVELOPMENTAL LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to provide support utilizing advanced hardware/software application. Work is completed with general review.

I.General Office Clerical Support/Word Processing/Office Automation

A. Production of variety of documents utilizing varied/advanced word processing software functions

B. Securing statistical/other information/inputting into appropriate database or spreadsheet files

C. Data management to produce standard reports or uses

D. Ancillary office support functions

Knowledge, Skills, and Abilities

Skill in operating computer terminal, personal computer, word processor requiring regular use of advanced software functions

Knowledge of office automation systems to employ processing procedures and function keys for performing substantial range of functions

Knowledge of automated systems, i.e., AFSII, to provide administrative support to work unit

Ability to track budgets, inventories and supplies

Knowledge of imprest cashier functions/responsibilities

FULL PERFORMANCE LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to provide support using advanced software applications of two or more software types. Work is completed independently with limited review.

I.General Office Clerical Support/Word Processing/Office Automation

A.Selecting/integrating variety of office automation software

B. Development of procedural and processing guidelines

C. Evaluation of functional capabilities of different software types

D. Producing variety of documents utilizing varied/advanced functions in several types of automation software

E. Integration of output from different software types

F. Development of applications to utilize database\spreadsheet software

Knowledge, Skills, and Abilities

Knowledge of capabilities, operating characteristics, and advanced functions of a variety of office automation software

Knowledge of office automation systems to evaluate software for office needs

Knowledge of office automation systems to perform nonstandard assignments

Skill in operating a computer terminal, personal computer, word processor to produce documents requiring the use and integration of advanced software functions in two or more software types

National Park Service
Training and Development Division
Essential Competencies
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