ENTRY/DEVELOPMENTAL LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to perform routine clerical and typing duties in support of the work unit and under close supervision.

I. Clerical

Knowledge, Skills, and Abilities

Skill in operating equipment to accomplish typing assignments

Knowledge of grammar, spelling, capitalization, and punctuation to identify and correct errors.

Skill in using standard dictionaries

Knowledge of outgoing mail procedures

Knowledge of subject files and manual for proper filing of materials

Basic knowledge of unit organization to refer inquires to appropriate personnel

FULL PERFORMANCE LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to provide clerical assistance for a work unit.

I. Clerical

Knowledge, Skills, and Abilities

Skill in operating a conventional or word processing equipment to accomplish assignments in a proficient manner

Knowledge of specialized terminology to use reference dictionaries to ensure proper spelling

Knowledge of correspondence procedures to produce material of a routine and nonroutine nature in final format