ENTRY LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities required to address the resolution of administrative problems using effective interpersonal, administrative, and organizational skills. Work is accomplished as trainee with formal and on-the-job training provided.

I. General Management Skills

Knowledge, Skills, and Abilities

Knowledge of the role of the Chief of Administration

Knowledge of administrative processes and procedures

Ability to research, interpret, and analyze various guidelines and policies to improve efficiency/serve customers and to resolve problems

Ability to participate as a part of a management team

II. Facilitation

III. Crisis Resolution

Description: These competencies identify the Knowledge, Skills, and Abilities required to provide information on general ethics issues and standards of conduct to recommend or assist employees in adhering to same.

IV. Ethics

Knowledge, Skills, and Abilities

Knowledge of general ethical principles and how they relate to the ethical standards of conduct

Basic knowledge of "employee responsibilities and conduct" in the Code of Federal Regulations.

Description:: These competencies identify the Knowledge, Skills, and Abilities required for the application and use of financial management programs, developing a budget, and use of Federal accounting techniques.

V. Budget\Fiscal\Finance

Knowledge, Skills, and Abilities

Knowledge of the basic Federal and NPS budget processes

Basic knowledge of FFS, AFSII, and other financial management programs

Knowledge of basic accounting techniques

Ability to assist in developing a budget for a park

Description: These competencies identify the Knowledge, Skills, and Abilities required to provide with counsel and support on basic human resources management requirements.

VI. Human Resources Management\Equal Opportunity\Labor Relations

Knowledge, Skills, and Abilities

Knowledge of basic staffing and placement

Knowledge of basic employee relations such as conduct and/or performance-based actions

Knowledge of performance management system

Knowledge of equal opportunity program and processes

Ability to process personnel actions

Knowledge of basic pay administration and regulations

Description: These competencies identify the Knowledge, Skills, and Abilities required to execute small purchasing techniques and basic Federal acquisition.

VII. Acquisition Management

Knowledge, Skills, and Abilities

Knowledge of basic Federal acquisition regulations

Knowledge of small purchasing techniques (imprest funds, third party drafts, credit cards, purchase orders, BPA's)

Description: These competencies identify the Knowledge, Skills, and Abilities required to perform basic property management and maintenance of comprehensive inventory records; knowledge and execution of housing management program.

VIII. Property Management/Space/Housing

Knowledge, Skills, and Abilities

Knowledge of basic elements of property management

Ability to compile and maintain comprehensive inventory records

Basic knowledge of housing management program

Description: These competencies identify the Knowledge, Skills, and Abilities required to use computers, understand the products of computers and the analysis of data.

IX. Computers\Information Resource Management

Knowledge, Skills, and Abilities

Knowledge of the use and products of computers

Ability to use various NPS programs, commercial programs, and others as appropriate

Ability to analyze data

X. Management Analysis

DEVELOPMENTAL LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities to provide resolution of administrative problems using sound problem-solving techniques and basic management concepts and practices within the organization of the park\subunit and\or cluster.

I. General Management Skills

Knowledge, Skills, and Abilities

Ability to develop timely and economical solutions to problems and situations

Knowledge of basic management concepts and practices

Knowledge of organizations and organizational structures within the park\subunit and\or cluster

Description: These competencies identify the Knowledge, Skills, and Abilities to provide coordination and recognition of organizational needs to assure operations run smoothly by sound problem-solving/decision making.

II. Facilitation

Knowledge, Skills, and Abilities

Ability to recognize the needs of the organization which encourages feedback from all levels of the organization

Skill in identifying steps to be taken to increase the chances for successful decision from all levels of the organization

Description: These competencies identify the Knowledge, Skills, and Abilities to diagnose and manage conflict by using a variety of processes, i.e., interpersonal negotiations, problem-solving and resolution.

III. Crisis Resolution

Knowledge, Skills, and Abilities

Ability to use a variety of processes to manage crisis between different issues within the organization

Ability to know when to refer a crisis to a higher level manager

Knowledge of available resources to assist in resolution

Skill and understanding that positions taken in a given crisis will impact the outcome of the crisis

Description: These competencies identify the Knowledge, Skills, and Abilities required to apply standards of conduct and ethics to operational situations in parks\subunits and\or clusters.

VI. Ethics

Knowledge, Skills, and Abilities

Ability to apply ethical standards of conduct to specific circumstances in everyday operational context

Description: These competencies identify the Knowledge, Skills, and Abilities required to develop financial operating plans and budget justifications; development and analysis of budget execution reports to provide technical advice on expenditure of government funds.

V. Budget\Fiscal\Finance

Knowledge, Skills, and Abilities

Ability to develop financial operating plans and budget justifications

Ability to prepare allotment advice

Skill in preparing and analyzing budget execution reports

Ability in developing data for supplemental budget request

Description: These competencies identify the Knowledge, Skills and Abilities to provide appropriate and effective advise in areas and situations above basic levels; provides advice and counsel on major personnel and equal opportunity laws, regulations, and rules.

VI. Human Resources Management\Equal Opportunity\Labor Relations

Knowledge, Skills, and Abilities

Knowledge of position management program

Knowledge of major personnel laws, rules and regulations and implications of these directives upon the work force

Knowledge labor relations program

Knowledge of basic counseling techniques

Ability to analyze personnel data to identify work force strengths and weaknesses in equal opportunity areas

Knowledge of affirmative action planning

Description: These competencies identify the Knowledge, Skills, and Abilities to perform contract administration, negotiation in the context of acquisition management, and supervision of park\subunit and\or cluster acquisition program.

VII. Acquisition Management

Knowledge, Skills, and Abilities

Knowledge of formal and negotiated contracts

Knowledge of socio-economic programs

Knowledge of negotiation techniques as it relates to the park\subunit's and\or cluster's acquisition management program

Knowledge of contract law

Description: These competencies identify the property management and maintenance of comprehensive inventory records; knowledge and execution of housing management program.

XI. Property Management\Space\Housing

No additional competencies

Knowledge, Skills, and Abilities

Description: These competencies identify the Knowledge, Skills, and Abilities to develop information management plans; acquisition of equipment and software in accordance with standards, and overseeing installation of hardware\software.

X. Computers\Information Resource Management

Knowledge, Skills, and Abilities

Ability to install hardware and software following written directions

Knowledge of NPS computer standards

Description: These competencies identify the Knowledge, Skills, and Abilities to coordinate management analysis, principles, methodology and techniques to provide advice and counsel.

XI. Management Analysis

Knowledge, Skills, and Abilities

Knowledge of management analysis and principles, methodology and techniques

Ability to conduct management studies

FULL PERFORMANCE LEVEL

Description: These competencies identify the Knowledge, Skills, and Abilities to provide for the resolution of administrative problems using sound productivity and motivation techniques; thorough understanding of the park\subunit and\or cluster organization; use of advanced problem-solving and decision-making techniques; and successful management of change.

I. General Management Skills

Knowledge, Skills, and Abilities

Ability to recognize NPS's culture and norms regarding productivity and motivation

Knowledge of organizations and organizational structures within the NPS

Skill in problem-solving, decision-making and managing change

Description: These competencies identify the Knowledge, Skills, and Abilities in using advanced skills in problem-solving, arbitration, and negotiation for activities involving varied disciplines.

II. Facilitation

Knowledge, Skills and Abilities

Ability to recognize, identify, arbitrate and arrive at a consensus

Ability to serve as a mediator to facilitate open lines of communication/arrive at a consensus

Description: These competencies identify the Knowledge, Skills, and Abilities required to manage conflict by using advanced processes of creative and dynamic approaches to interpersonal negotiation, problem-solving\resolution.

III. Crisis Resolution

Knowledge, Skills, and Abilities

Ability to provide creative and dynamic approaches to crisis referred to that level

Description: These competencies identify the Knowledge, Skills, and Abilities required to apply ethical judgement and recognition of ethical problems to avert potential problems and to provide a foundation of a ethics and compliance program.

VI. Ethics

Knowledge, Skills, and Abilities

Ability to apply practical ethical judgements and recognize potential ethical problems

Ability to structure a successful Federal ethics and compliance program

Description: These competencies identify the Knowledge, Skills, and Abilities required to meet congressional\executive budgetary requirements; communicating program operations through financial statements and providing advice and technical review of budget justifications.

V. Budget\Fiscal\Finance

Knowledge, Skills, and Abilities

Ability to communicate program operations to the public, program managers, and other government officials through financial statements or other means

Ability to meet congressional and executive requirements on budget issues

Skill in identifying issues and subsequent development a budget based around the resolution of those issues

Ability to explain the entire budgetary process and sequences

Description: These competencies identify the Knowledge, Skills, and Abilities to identify and resolve managerial problems in human resources management; formulation of equal opportunity goals and objectives and integration of such; skill in negotiating techniques.

VI. Human Resources Management\Equal Opportunity\Labor

Knowledge, Skills, and Abilities

Skill in identifying and resolving managerial problems such as work assignments, employee relations, employee development, and morale

Ability to formulate equal opportunity goals and objectives

Skill in integrating the equal opportunity program into personnel program objectives

Ability to apply appropriate negotiating techniques to resolve labor disputes

Knowledge of Federal labor relations case law and precedents

Description: These competencies identify the Knowledge, Skills, and Abilities required to perform the complex methods of acquisition such as cooperative agreements and providing advise to management and contracting personnel on all types of contract types and methods.

VII. Acquisition Management

Knowledge, Skills, and Abilities

Knowledge of NPS-20 agreements

Knowledge of contract types and methods

Description: These competencies identify the Knowledge, Skills, and Abilities required to manage Federal and NPS space policies and the management of space for existing or planned staff and equipment.

IX. Property Management\Space\Housing

Knowledge, Skills, and Abilities

Knowledge of Federal and NPS space management guidelines, office layout, and criteria for space requirements

Description: These competencies identify the Knowledge, skills, and Abilities required to manage a computer operations for a park\subunit and\or cluster\support office; development and implementation of contingency plans and risk analysis.

X. Computers\Information Resource Management

Knowledge Skills, and Abilities

Knowledge of computer networks (installation and maintenance) and applicability to park\subunit and\or cluster\support office operations

Ability to develop and implement computer security techniques

Ability to complete risk analysis and develop contingency plans

Description: These competencies identify the Knowledge, Skills, and Abilities required for the initiation of management studies (as opposed to coordinating studies) to include interpreting results and recommending alternatives, advice and counsel as a by-product of the studies interpretation.

XI. Management Analysis

Knowledge, Skills and Abilities

Ability to analyze data\studies in order to provide viable recommendations and alternative solutions to various operational situations