|Making a conscious effort to hear, analyze, assign meaning to and respond to what another person is saying.|
|Some form of active listening is critical throughout a project. It is especially important whenever asking for information or feedback.|
|An Example of Active
Only a few minutes into a workshop of 40 people, it was clear that one person was about to dominate the entire discussion. He was a landowner with property adjacent to a proposed trail corridor, and he disagreed with the actions being taken. His outspoken negativity threatened to both convince others and squelch supporters.
The facilitator was
faced with a choice: ignore the outbursts and move forward with the workshop
regardless of what the landowner said or give the landowner time to vent.
Not knowing what could happen, the facilitator gave the man the floor.
By carefully listening to what he said, by showing openness to his opinion,
and by capturing the essence of the dissenting dialogue, the facilitator
gained the mans respect. He stayed and participated in the rest
of the meeting, no longer angrily trying to derail the process.