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• How to get help
• ArcGIS
• ArcPAD
• ArcView3x
• ArcIMS/ArcSDE

How to get Help for ESRI software issues:

1. Document the problems that you are encountering
2. Check with your local support staff to see if they can assist. NOTE: If this is an IT issue with your computer they may be able to help.
3. Use the following links to search for potential solutions to your problem.
4. Request Technical Support from NPS BCS

ESRI

• ESRI HomePage

• ESRI Knowledge Base Technical Articles, System Requirements, White Papers, etc.

Arc/Info Quick Help:

• ArcOnline - Direct access to downloads, system requirements, technical papers, ESRI-L archives, etc.
• ArcGIS 8.x Guide - Attached is the August 2003 version of the USFS ArcGIS Implementation Guide (or original WORD file ~2.6MB). The purpose of this Guide is to provide strategic awareness and outline the considerations and steps necessary to successfully implement the capabilities that ArcGIS offers.

ArcGIS Install Notes

• ArcGIS 9
  • NPS use ESRI (Flex) License Servers
  • ESRI ArcGIS 9 Service Park 2 72MB
  • ESRI System Requirements for ArcInfo Desktop all versions
  • How to lock port use with ArcGIS (8 & 9)
  • USGS ArcGIS 9.x page
  • ArcGIS Desktop 9.0 ArcMap Open-Map-Document Patch
  • Configuring ArcGIS to use multiple License Serves -
    • MW install guide for Arc9 icense Servers
• ArcGIS 8x
  • USGS ArcGIS 8.x page
  • ArcGIS 8.3 Patch 1.1
  • ArcGIS 8.x Install Issues
  • Configuring ArcGIS to use multiple License Serves -
    • MW install guide for license Servers
    • USFS multiple Arc8 License Servers

• Download current version of ArcPad software and documentation from:
  http://www.esri.com/software/arcpad/download_arcpad.html
  Use the NPS registration code (from your GIS coordinator) to disable the software timeout

• ESRI - ArcView Software updates, Extensions, and Utilities
• ArcView-L archive site by GFI - ArcView Knowledge Base - older information, use ESRI-L for more current.
• FWS - gistools page

• NPS Data, Applications, & Interface page
• GeoVelocity - ArcIMS Install Guide for ArcIMS with Apache & Tomcat on a WIN based OS.

(Will add BLM & USGS links when become avilable