Visitors can make arrangements to visit the island by contacting the ferry reservation office. The reservation lines are open Monday-Friday from 10:00am-4:00pm.

Reservations are highly recommended for day trips and required for camping.

Ferry check in is required 30 minutes prior to departure or the reservation will be canceled with no refund. Check in takes place upstairs in the Cumberland Island National Seashore Visitor Center.

Contact the Reservation Office 

Cumberland Queen
P.O. Box 7230
St. Marys, GA 31558

Phone:
(912) 882-4335
(877) 860-6787

Fax: 
(912) 673-7747

Reservation Fax Sheet

Reservations are strongly encouraged and can be made up to six months in advance. However, in the event that ferry reservations are unavailable, visitors are welcome to arrive at the mainland Visitor Center, check-in and be put on a stand-by list. Private charters are also available through the reservation office.

No pets will be permitted on the ferry.

Ferry Cancellations and Refunds

Refunds for a paid reservation may be made up to 14 days prior to sailing. However, a cancellation fee of 16% per ticket will be made. Refunds are not made within 13 days of sailing. All sailings are subject to the vessel Captain’s discretion, including mechanical problems with the vessel, severe weather and/or heavy seas. A full refund will be made when sailings are cancelled by the Captain. Rain and cloudy conditions will not cancel sailings and no refunds will be made. All cancellations and refunds must be requested in writing by either mail or fax. There will be no transfer reservations.