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Support Points

PaperThin uses a graduated point system to deliver product support. Points are credits issued with your license or subscription agreement and assigned to incidents according to priority see Submit Incident (Step 1 of 3). To receive timely attention, make sure you have the required number of points available.

Use Support Points for

Do Not Use Support Points for

You Do Not Need Points to…
  • Specific questions on product features
  • Technical how-to questions
  • Troubleshooting unexpected behavior
  • Product training
  • Broad topical information
  • Custom application development.

See http://www.paperthin.com/support/supportplans/Support-Points-Overview.cfm for details on obtaining and using Support Points. To view total purchased and available points, visit:

 http://www.paperthin.com/support/

You can purchase additional points as needed through your Account Manager.

 

Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).

The following guides are available from the support site and are in the /docs/directory of your CommonSpot Server:
You can also download these other guides from the support section of paperthin.com (with login):

For technical support:

http://www.paperthin.com/support/