Connecting to PaperThin Support

The Integrated Support module expedites CommonSpot issue reporting and resolution by enabling you to connect to the PaperThin Support organization directly through the Admin interface.

Please check with your network administrator to see if a connection is possible.

If you have questions or experience problems with this feature, please contact the PaperThin Support Team at 617-471-4440, option 3, or email us at support@paperthin.com.

Submitting a request through Integrated Support initiates an automatic connection to http://www.paperthin.com/support/issuetracking. If your environment does not support this option or a connection is temporarily unavailable, you can still create incidents through the Integrated Support option, then access the PaperThin Support site for Manually Submitting Issues.

Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).

The following guides are available from the support site and are in the /docs/directory of your CommonSpot Server:

You can also download these other guides from the support section of paperthin.com (with login):

For technical support:

http://www.paperthin.com/support/