This position is located within the Division of Visitor Services at Fort Stanwix National Monument.
Major Duties
Volunteers in this position are front line people in the visitor services division that perform duties intended to make the visitor's stay in the park safe, meaningful and enjoyable.
Operates visitor information desk or other fixed-point duty stations, greets visitors, explains and helps enforce regulations, answers routine telephone inquires and refers complex questions to employees or supervisor.
Provide visitor with accurate information about the events that occurred at Fort Stanwix.
Talk to visitors in a polite and courteous manner.
Patrols duty station at regular intervals, making visitor contacts, checking for safety hazards, and inspecting exhibits for damage or irregularities.
Factors
Knowledge Required by the Position
Ability to communicate effectively both orally and in writing.
Ability to work and deal harmoniously with people.
General knowledge of the fort's history and the rebuilding of the fort by the National Park Service.
General knowledge and understanding of the National Park Service's mission and philosophy.
Supervisory Controls
Volunteer receives general supervision from the Volunteer Coordinator, while other staff provides guidance and coaching. The Volunteer Coordinator is usually available, but the majority of the time the volunteer will have to act independently, using initiative and judgement.
Guidelines
Consists of orientation materials, general performance standards, and agency policies and objectives.
Scope and Effect
Performs specific operations designed to educate, protect, and serve park visitors and resources. The success of the interpretive program depends in part on the skill of the volunteer in communicating to the visitor.
Personal Contacts
Contacts are with the general public, special interest groups, park staff and other park volunteers. These contacts facilitate effective park operations and provide information about the park so visitors will have an interesting experience and an understanding of the park's purpose.
Physical and Other Requirements/Work Environment
Good physical health, emotional and mental stability, unimpaired speech. There may be periods of prolonged
sitting and/or standing. A pleasant, positive personality is necessary for public contact. Tact and diplomacy are important in handling emergency situations created by visitors such as sudden illness, accidents, acts of vandalism and disorderly contact. Work environment is mostly indoors, with possibility of some outdoor work.
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